So, someone just clicked your "Text Us" button. That’s a big win, but now comes the next step: what do you say?
Whether you’re answering a product question, scheduling an appointment, or following up after a service, the first few messages can turn a curious visitor into a paying customer. And the good news? You don’t have to write every text from scratch.
We’ve put together 10 tried-and-true text message templates you can copy, customize, and start using today. These are designed for real businesses like yours, whether you’re in healthcare, real estate, legal, auto repair, or any service industry where fast and friendly communication matters. Looking for more text ideas? Check out our templates for ultimate business texting success.
Let’s dive in.
1. The Friendly Hello
Use this when someone texts you for the first time through your website widget.
Hi [First Name], thanks for reaching out to [Business Name]! This is [Your Name], how can I help you today?
Why it works: It’s personal, welcoming, and sets the tone for a helpful conversation. Bonus points if you reply fast.
2. The Quick Answer + Call to Action
Use this when someone has a question about a service or product.
Yes, we do offer [Service]! We can usually get it done within [Timeframe]. Would you like to schedule an appointment?
Why it works: Answer first, then guide them toward a next step. Short, sweet, and action-oriented, just like texting should be.
3. The Appointment Confirmation
Use this when you’re booking something with a customer.
Great, you’re all set for [Date] at [Time]. We’ll send you a reminder the day before. Let us know if you need to reschedule!
Why it works: Clarity builds trust, and customers love knowing what to expect. No more “Wait, when was my appointment again?”
4. The "We Got Your Message"
Use this when you can’t reply right away but still want to acknowledge the customer.
Thanks for texting [Business Name]! We’ll get back to you shortly during business hours (Mon–Fri, 9 to 5). Talk soon!
Why it works: It’s polite, professional, and sets expectations. Plus, it prevents them from wondering if their message vanished into the void.
5. The Post-Visit Thank You
Use this after someone completes a service, purchase, or appointment.
Thanks for visiting [Business Name] today! We appreciate your business. If you have any questions or need anything else, just text us here anytime.
Why it works: Gratitude is a great follow-up. It also leaves the door open for more business (and referrals).
6. The Promo Text (Without Being Pushy)
Use this for special offers or sales announcements.
Hi [First Name]! This week only: Get 15% off [Product/Service] at [Business Name]. Just show this text at checkout or reply to book.
Why it works: Straight to the point with a clear deal. Just make sure you’ve got proper opt-in consent before sending a marketing text. No one likes surprise sales pitches.
7. The Quote Follow-Up
Use this when you’ve sent an estimate and want to keep the convo going.
Hi [First Name], just checking in to see if you had any questions about the quote we sent for [Service]. We’re happy to get you scheduled when you’re ready!
Why it works: It keeps the momentum going without pressure. And if they ghost you? Well, at least you tried.
8. The Gentle Nudge
Use this when someone goes quiet after a few messages.
Hey [First Name], just wanted to follow up and see if you’re still interested in [Service]. Let us know. We’re happy to help when the timing’s right!
Why it works: Sometimes people just forget. A friendly reminder keeps you top of mind without sounding like a robot.
9. The Feedback Request
Use this after a successful customer interaction.
We hope you enjoyed your experience with [Business Name]! If you have a minute, we’d love your feedback: [Link to review or survey]
Why it works: Happy customers are your best marketing tool. Asking for feedback via text gets way more responses than email.
10. The Magic Auto-Reply
Use this to keep things professional when you’re closed or off-hours.
Thanks for texting [Business Name]! We’re currently closed but will reply when we open at [Time]. For urgent matters, call [Phone Number].
Why it works: No one likes being ignored. Auto-replies keep your communication polished even when you're off the clock.
Pro Tip: Make Templates Your Superpower
With Texty Pro, you don’t have to type these out every time. You can save all your go-to responses as templates a.k.a. Canned Responses, then send them with just a click or a tap. You can even personalize them with names and other relevant information in seconds. You can even schedule texts from your templates to be sent automatically at a later time.
This means your team stays consistent, customers get quick answers, and nobody has to reinvent the wheel for every message.
Final Thoughts
Texting isn’t just for quick chats with friends anymore. It’s one of the most effective tools you have for winning over website visitors and keeping your customers happy. And with the right message at the right time, you can turn those short texts into real revenue.
Start using these templates with your Texty Pro account and see the difference for yourself. Because let’s face it. Nobody ever said, “Wow, I loved waiting on hold.”
→ Try Texty Pro free and turn website conversations into customers today.
