Automatically replying to text messages during off hours can bring several benefits. Firstly, it can enhance customer satisfaction by providing an immediate response to their inquiries even outside of normal business hours. This can increase customer loyalty and trust, and create a positive impression of your business.
Secondly, automatic replies can help manage customer expectations by setting clear boundaries on when they can expect a response. This can reduce frustration and dissatisfaction among customers who may have unrealistic expectations about response times.
Thirdly, automatic replies can help reduce the workload of customer service agents by addressing common inquiries and requests without requiring human intervention. This can save time and resources, allowing customer service representatives to focus on more complex issues.
Overall, automatic replies to text messages during off hours can improve customer experience, streamline customer service operations, and positively impact the bottom line of a business.
Please note that only the primary account owner can set the auto reply.
Go to https://chat.texty.pro/login to log in to the Texty Pro web app.
Click on the Settings (gear icon) from the navigation bar on the top left
Click on the Auto Replies option under Workplace
Click on the After Business Hours auto reply toggle to enable After Business Hours auto reply. The toggle is blue when on.
You have 2 message options for After Business Hours auto reply. Select the option that applies to your business.
Your changes will automatically save
If you need to set your business hours, follow the steps here. The auto reply will automatically update when you edit your business hours.