What phone numbers can I use?
The best phone number you should use to text with customers is your current landline or VoIP business number that your customers are already calling you on. Not only will you be increasing communication efficiency by using the same phone number to take calls and business text messages, you'll also reduce confusion from customers trying to figure out what number to call and what number to text you on. Texty Pro service supports U.S. and Canadian landline or VoIP numbers.
Use Your 10DLC (10 Digit Long Code) Number
The best phone number you should use to text with customers is your current 10 digit landline or VoIP business number that your customers are already calling you on. Also known as 10 DLC number, your 10 Digit Long Code number is a local 10-digit phone number that can receive text messages by text-enabling it on Texty Pro. 10 DLC messaging is the new standard for text messaging in the US and applies to all text messages sent and received over the 10 digit phone numbers including landline and VoIP numbers.
Texty Pro business texting service supports businesses using the North American Numbering Plan (NANP), a telephone numbering plan primarily used in North America and the Caribbean. It includes the United States and its territories, Canada, Bermuda, Anguilla, Antigua & Barbuda, the Bahamas, Barbados, the British Virgin Islands, the Cayman Islands, Dominica, the Dominican Republic, Grenada, Jamaica, Montserrat, Sint Maarten, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, and Turks & Caicos. The NANP area uses the country code "1" and phone numbers consist of ten digits (i.e., +1 XXX-XXX-XXXX).
- Texty Pro business texting service supports traditional landline and VoIP phone numbers using the North American Numbering Plan (NANP), a telephone numbering plan primarily used in North America and the Caribbean.
- Supported Numbers: Landline & Most VoIP services in North America including Verizon, Optimum, AT&T, Xfinity, Vonage, Cox, Spectrum, Mediacom, Frontier, RingCentral, Zoom, Ooma, Grasshopper are supported.
- Unsupported Numbers: Cell phone numbers, residential lines, short codes, toll-free numbers, and those from free texting apps like Google Voice or TextFree are not supported.
Our getting started guide shows the requirements and steps to set up a Texty Pro account.
Want to learn more about how you'll benefit with business text messaging?
Schedule a 30 minute live demo to meet with one of our team members to discuss how our business text messaging service can benefit your business or organization.