Business Text Messaging for Customer Service & Support

Business Texting for Delightfully Easy Customer Service

Make your customers happy with a personalized human interaction in real time when they need it the most with SMS business texting for customer service and support. With Texty Pro business text messaging service, you'll be able to send and receive SMS text messages on the same business number that you're currently using to answer customer service calls.  For your customers, texting your business number will be no different than texting a mobile phone number.

✓ Setup in under a minute
✓ Cancel anytime

Woman texting a business's landline number
Customer service team working together | Texty Pro
SALE CLUB: Hi Chloe, your order just shipped. Visit www.ups.com to track your order.
SMS Sent - just now
Happy customers | Texty Pro
Customer sending a text message to customer service | Texty Pro
Customer service agent texting from a computer | Texty Proputer

68%

of customers believe that the key to great customer service is polite customer service representative.

52%

of consumers made a purchase after a positive customer service experience.

90%

of consumers are influenced by positive reviews when buying a product.

93%

of consumers who support local businesses want to be able to text message local businesses

Fitness Together uses Texty Pro to text with customersUniversity of Delaware uses Texty Pro to text with customersNodak Insurance Company uses Texty Pro to text with customersLongmont Humane Society uses Texty Pro to text with customersBusinesses use Texty Pro to text with customersThe University of Chicago uses Texty Pro to text with customers

"Customers now prefer texting with brands for their needs instead of contacting them on other communication channels such as phone calls or social media. 72% of consumers have said that they would rather text a business instead of talking to them on the phone."

Why text for customer service?

Text Messaging for customer service is now an absolute must have as consumers want the convenience of simply picking up their phone to text a business and expect instant gratification. With Texty Pro business text messaging service, you can delight your customers with 1-to-1 conversations via SMS text messaging using your business phone number to provide instant customer service and support along with your customer service team members.

How to enable text messaging for customer service using your business phone number:

Start assisting your customers through SMS text messages in just a couple of minutes with Texty Pro, the text to landline service preferred by great businesses like you.

1. Start a free trial with our business text messaging service

Register for free and start landline texting with a 14 days free trial. There are no commitments. You won't be charged if you cancel before the trial is over.

2. Add text messaging to your business phone number

Text-enable your business phone number. Simply enter your landline number and you'll receive a phone call with a verification code.

3. Start resolving customer service queries via SMS text messages

Delight your customers with instant text message replies from your business phone number -using a computer or any mobile device.

See how Texty Pro's Business Texting Service can improve your customer service experience.

Hello Chloe. Thank you for texting us. My name is Mark. We are sorry to hear that your LP arrived damaged. Can you text us a photo of the damage?
SMS customer service | Texty Pro
SMS customer service | Texty Pro
veterinary practice sending an MMS video message to pet owner
OMG The LP is cracked! So sorry that this happened.
Was the shipping box damaged?
SMS customer service | Texty Pro
SMS customer service | Texty Pro
Yes, the box was really damaged.
@Gary Damaged during shipping. Please advice.
SMS customer service | Texty Pro
Private note from you • 1:24 PM
@Mark Send her a new one and file a damage claim with UPS.
SMS customer service | Texty Pro
Private note from you • 1:24 PM
The LP must have gotten damaged during shipping. We'll send you a new one right away.
SMS customer service | Texty Pro
SMS customer service | Texty Pro
Wow thank you so much.
Glad to help, Chloe. If you have a moment, please share your honest feedback at www.website.com
SMS customer service | Texty Pro
SMS customer service | Texty Pro
Thanks again Mark. Will do 👍
1:1 conversational SMS text message with a customer

Receive text messages on your current business phone number

Keep your phone number. With Texty Pro, you can text with your customers using your current business landline number. Setup is easy and you could be texting in just a couple of minutes. Text from a laptop or any mobile device to deliver a personalized experience for customers with conversational 1-to-1 text messaging.

  • Response times really matter when it comes to customer service and consumers hate the long wait times and the multiple transfers. With conversational texting for customer service, you can provide an easy, frictionless experience that will delight your customers.

Increase customer satisfaction with instant, on-demand replies

Although most customer service departments strive to answer 80% of incoming customer service phone calls
within 20 seconds, recent studies shows that the actual wait time is anywhere between 90 seconds to 3 minutes on average. With business text messaging, you'll be able to respond to multiple customers in parallel, reducing the wait time for your customers to 20 seconds or less.

  • Two-way conversational SMS/MMS text messaging improves customer engagement and satisfaction
  • SMS Text messaging for customer service uses your existing landline number to send and receive text messages
  • Texty Pro is independent of your phone carrier. No changes are made to your phone service.

Retain your customers and earn new referrals to increase revenue

Happy customers are far more likely to recommend your business to friends and a great way to make customers happy is through good customer service.

Quick response and resolution times are a necessity for customers nowadays and they certainly do not want to call you for support. With Texty Pro business text messaging service for customer support, you don't have to force them to call you and frustrate them with transfers and hold times. Instead, you can delight multiple customers concurrently with a personalized one-to-one conversational texting.

Woman texting a business
FRESH KITCHEN: Thank you for dining with us. Use coupon 10287 to save 20% on your next visit.
SMS Received - just now
Hi Autoshop. My truck has been at your shop for the past 3 weeks. Any updates?
Hey Don. We apologize for the delay. Please give me a moment to look into this.
@paul What is the status for the Ford F-150 trim pieces?
Private note from you • 1:24 PM
@joe Should be here tomorrow. We'll get it done by Sat morning.
Private note from bobby • 1:24 PM
@paul Can you do it by Friday. @samuel can lend you a hand.
Private note from bobby • 1:24 PM
@joe Ok. We'll get it done by Friday.
Private note from bobby • 1:24 PM
Good news! Your truck will be ready by Friday afternoon!
FINALLY! Thank you!! I'll text you on Friday before picking it up from you.
Thank you for your patience Don. We'll see you on Friday.
Team collaboration within an 1:1 SMS conversation with a customer

Deliver a customer-centric experience by solving complex customer service cases together

Team up with your team members to resolve customer queries faster and more efficiently. Your staff will be able to log in using their own accounts to send and receive text messages from your existing landline or VoIP phone number. Every text message sent and received will be visible to every team member in the shared inbox.

You and your staff can lend a hand on any text message conversation by either directly replying the customer or by leaving a private note to your team member. Privatenote is a feature that allows you and your team members to leave internal private notes directly in the conversation that only your team members can see.

  • Text using any traditional landline or VoIP phone numbers in the United States and Canada
  • You can invite team members to text together for collaborative customer service
  • Private notes can be added directly in the text message conversation that will remain invisible to the customer
Thank you so much for taking care of this.
My pleasure, Ken! If you have a moment, would you be able to leave your feedback on www.website.com?
Sure. I can do that right now.
👍 We really appreciate it. This will help us improve our service.
Cool. I just left my feedback. Take care!
Customers can text your existing landline using their default SMS text messages app on their mobile phone.

Collect customer feedback with conversational texting

Customer feedback is one of the most important things for your business. Whether positive or negative, customer feedback offers valuable insight for your business. With business text messaging, you can quickly request for their feedback after a customer service case is resolved. A personal text message written to your customer will allow you to learn what they like and dislike about your business or product as well as making them feel important and involved.

Did you know that 83% of consumers are willing to refer after a positive experience—yet only 29% actually do?

Can I use my current landline phone number to text for customer service?

Texty Pro is business text messaging service that can text-enable your current landline number to allow your customers to text you on the same number they’ve been calling you on. You'll be able to read and reply to the messages from any device or a computer you already own and you’ll still be able to talk on the phone just as you normally would as it does not affect your phone service. Watch the 1 min video to learn how to text from a landline.

Healthcare staff replying to a text message from a patient

What is business texting service?

SMS • CUSTOMER

Retail business staff sending a text message from their landline number

Can you text-enable a landline phone?

SMS • CUSTOMER

Home services professional replying to a text message from a customer

How to send business text messages?

SMS • CUSTOMER

Insurance agent replying to a text message from a customer

Text messaging for business?

SMS • CUSTOMER

Is text messaging acceptable for customer service?

Not only is it acceptable, business texting for customer service is the most preferred channel for communication for consumers! Text messaging for business is the easiest and the most convenient way of for customers to quickly text businesses for customer service and support queries.

It's quick, to the point, and does not force the customer to put aside time just to get some information from you. With Texty Pro, texting for business is really easy and we've made sure of that. Send and receive texts, photos, and emojis just like you would on your mobile phone with friends using your existing business phone number!

Texty Pro - Smile Icon

Provide better customer service and support in less time

Texty Pro was built from the ground up for texting with customers with ease-of-use in mind for businesses and teams of all sizes.

Texty Pro Chat Icon

Keep you phone number and also use it for texting

Text using your current business landline or VoIP phone number that you already have to avoid confusion from your customers.

Texty Pro MMS Icon

Save time & eliminate confusion with picture messaging

Put an end to back-and-forth emails or confusing phone calls by texting 💬 🖼️ photos and screenshots for quick CS case resolutions.

Texty Pro Team Icon

Improve efficiency and collaboration with Team Chat

Communicate with team members in public or privately with direct messages, private channels or in-chat private notes.

Texty Pro - Work Icon

Collaborate with others on challenging customer queries

Don't know the answer? Work together with your team members on tough customer service queries to solve them faster and more efficiently.

Texty Pro - Mobile Phone Icon

Customer service from your desk or from anywhere

Use your computer or download our mobile app to send & receive SMS text messages with customers from anywhere.

Texty Pro Chat Icon

Greet all new customers and collect info automatically

Reply to customers with a personalized welcome message automatically and gather their information when they text you for the first time.

Reply automatically to all CS queries during off-hours

Reply automatically to customers texting during off hours and let them know that your business is closed and when you will get back to them.

Texty Pro Send SMS Icon

Check-in with customers who haven't texted you recently

Automatically send a personalized check-in greeting message to all of your customers who have not texted your business.

SPECIAL OFFER

Business Text Messaging for Customer Service & Support - free for 14 days.

Pro Annual

$59 $45USD
/mo*

2,000 texts per month.
*Billed $540 annually.

START TEXTING FREE
Try 14 days free. Cancel anytime. Learn more →

We are aware that times are tough and getting tougher for many businesses. It is why we have reduced our subscription fees for our business texting service. Get started with business text messaging for your growing business. Sign up now to lock in your savings of up to 28% off.

TextyPro is an awesome service! They are personable and are always a phone call or email away! Super helpful and the service is very easy to use for a busy business!

Kirstin Meeks
Texty Pro Business User

the customer service and platform are fantastic. I will choose a company first every time who has a genuine representative on the other line! Thank you David and the TP team!

Mandi Jenkins
Texty Pro Business User

The set up was instant. I did get a notification that it could take up to 24-hours to send and receive texts from our existing, web-based phone lines, but it took about 24 seconds. There was an immediate issue, which had me scared, but a representative was live (a half-hour before their normal hours of business) within a minute and kept me on the chat while their team of engineers untangled it, which took about 25 minutes. I was blown away at the live service and how ready their engineers were. So far, very impressed.

Nathan Heddleston
Texty Pro Business User

Just getting started but already impressed with the great customer service!

Jeni DeGeeter
Texty Pro Business User

Amazing Company. So accommodating and flexible. Highly recommend them. Quick responsive service.

Andy Ward
Texty Pro Business User

Great application to help with our business workflow. Better ability to reach customers through texting than actual phone calls. Great service!

Kunal Gupta
Texty Pro Business User

Very pleased with texty pro!

Miami Excellence Collision Center
Texty Pro Business User

Once we signed up with Texty Pro we were able to send and receive texts our regular landline telephone number. Very handy and easy to use!

Thom Thompson
Texty Pro Business User

amazing company and the employees

Felipe Soto
Texty Pro Business User

EASY TO SET UP AND USE, JUST WHAT OUR SHOP NEEDED!

Todd
Texty Pro Business User



Frequently asked questions about business landline text messaging.

Have other questions? Here are 10 frequently asked questions about business text messaging including why you should use your current business landline phone number instead of getting a new one.

Learn how you can save time and build better customer relationships

Start by learning the ins and outs of business text messaging today. When you're ready to get ahead, give the free trial a try.

Can landlines text? If you want to send and receive text messages using a landline number, you can! Using a landline number and a computer, you can use a text messaging service to text-enable your phone number. Landline texting is perfect for businesses with existing local landline numbers.

Continue reading
May 11, 2021

Learn how you can save time and build better customer relationships

Start by learning the ins and outs of business text messaging today. When you're ready to get ahead, give the free trial a try.

Can landlines text? If you want to send and receive text messages using a landline number, you can! Using a landline number and a computer, you can use a text messaging service to text-enable your phone number. Landline texting is perfect for businesses with existing local landline numbers.

Continue reading
May 11, 2021

Consider the many options available today that allow you and your customers to contact each other. From the traditional to the modern, having a mix of multiple contact methods is ideal for all the support and marketing your business needs.

Continue reading
July 9, 2021

Learn how you can save time and build better customer relationships

Start by learning the ins and outs of business text messaging today. When you're ready to get ahead, give the free trial a try.

Can landlines text? If you want to send and receive text messages using a landline number, you can! Using a landline number and a computer, you can use a text messaging service to text-enable your phone number. Landline texting is perfect for businesses with existing local landline numbers.

Continue reading
May 11, 2021

Consider the many options available today that allow you and your customers to contact each other. From the traditional to the modern, having a mix of multiple contact methods is ideal for all the support and marketing your business needs.

Continue reading
July 9, 2021

See the benefits of adding text messaging to your business phone number to send and receive text from a computer. Compared to phone calls and emails, business SMS is a fast and convenient way to interact with your customers whenever and wherever.

Continue reading
January 14, 2021
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Ready to drive revenue through simple, conversational customer service?

Schedule a 30 minute live demo and see how business texting can improve your business flow.