Landline Text Messaging for Retail

Take Your Retail Customer Service to the next Level with landline texting

Use the convenience of text messaging to modernize your customer service experiences. Directly text customers coupons and restocking details to keep their attention and quickly answer questions without interrupting your day or theirs. Start texting in minutes with Texty Pro!

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90%

of customers prefer texting to calling

80%

of customers wish they could text businesses

95%

of text messages are read within 3 minutes of being sent

"Use your current business phone number to further connect and reach out to customers with Texty Pro. Your customers only need to text your number, and our website and mobile app are ready for your use, no additional hardware required."

Improve customer service with prompt and direct messaging through landline texting

Texting allows short and fast responses to speed up the customer service process. Customers do not have to wait on hold or go searching for information about your business.

Notify your customer base with text blast

Update customers when your hottest items come back in stock. Choose to blast a message to reach all your customers or select those missed out before.

Hey, Do you have the new YEEZY BOOST 350 V2 Earth in a size 11?
Thank you for texting Shoemkr. My name is Dawn. May I have your name, please?
Hey Dawn. I'm Mason.
You're in luck, Mason! We got a shipment coming next week. BTW, how did u hear about us?
🤗 YASS finally! I found you online.
Thanks and yes, size 11s. We'll text you when they come in, Mason 👋
Prospect clients can text your existing landline using their default SMS text messages app on their mobile phone..

Simplify ordering

Let customers skip the long lines and ordering process by supporting text interactions for placing holds, ordering for pick-up, and checking stock.

Hey, Mason. We got your YEEZY BOOST 350 V2 Earth in size 11 you asked for 🙌. Let us know when you'll be picking it up. -Dawn
Shoemkr- just now
Got an order for a YEEZY BOOST 350 V2 Earth in a size 11.
Nice. They know it's not retail price?
I'm sure. He found us on the web.
Let him know the new Jordans are coming in at the same time?
Good idea!
1:1 or group chat with colleagues.

Keep staff informed and collaborative

Text messaging allows employees to respond with the correct information when it's available. There is no waiting on hold to reach customer service or get an answer. Prevent uninformed staff when a quick answer is all your customer wants.

Let your customers in on offers and important updates

Customers appreciate receiving loyalty offers and even non-commercial messages through text, which increases brand awareness and creates positive customer interactions. Coupons received by text increase customer’s purchases and over half of texted coupons are used in a week.

Automate communications for your Retail business

Increase customer satisfaction with Texty Pro Auto-Replies

Texty Pro Auto Reply

First time auto-reply

Reply back with your special offers and announcements automatically when they text you while you for the first time.
Texty Pro Auto Reply

Off hours auto-reply

Let your customers know your store hours and holiday hours automatically when they text you during off hours.
Texty Pro Auto Reply

Inactive customer auto-messaging

Engage your inactive customers with special offers automatically.

Frequently asked questions

What is Business Texting?

Texty Pro - business texting is an SMS texting platform that allows two-way conversational text messaging between businesses and customers. The great thing about Texty Pro is that you won’t confuse your customer with a text-only phone number. Simply text-enable your existing landline number to send and receive texts using a computer or mobile app.
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What phone number can I use?

The best phone number you should use to text with customers is your current landline or VoIP business number that your customers are already calling you on. Texty Pro text-enables your existing landline or VoIP number to provide your customers an option to text or call your business.
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How to text enable your landline

Register your US landline phone number to text-enable your business for landline texting
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Can I send and receive photos?

Of course! MMS picture messages are supported on Small Business plans and higher. We also support emojis on all plans! 🙌
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Why should I text with customers?

Most people (Over 80% of the total population in North America) prefer the quick and convenient nature of texts to phone calls. With the prevalence of texting, many businesses are losing sales because they are still missing the ability to text with their customers.
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How do I enable web push notification on my computer?

Agree to the browser permission for notifications when you first sign in. That allows sound notifications to play for all messages. Email and text notifications are optional, forwarding new messages to your mobile phone number or email address.
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What is Business Texting?

Texty Pro - business texting is an SMS texting platform that allows two-way conversational text messaging between businesses and customers. The great thing about Texty Pro is that you won’t confuse your customer with a text-only phone number. Simply text-enable your existing landline number to send and receive texts using a computer or mobile app.
View More

What phone number can I use?

The best phone number you should use to text with customers is your current landline or VoIP business number that your customers are already calling you on. Texty Pro text-enables your existing landline or VoIP number to provide your customers an option to text or call your business.
View More

How to text enable your landline

Register your US landline phone number to text-enable your business for landline texting
View More

Have a specific question?

Resources to save time and build better customer relationships

Start by learning the ins and outs of business texting today. When you're ready to get ahead, give the free trial a try.

GET STARTED WITH TEXTY PRO

Resources to save time and build better customer relationships

Start by learning the ins and outs of business texting today. When you're ready to get ahead, give the free trial a try.

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