General texting and business texting statistics show how important texting is in our current landscape. Text messages added to business can benefit customer service for both customers and the business.
July 12, 2023
Texting Statistics
A few general texting stats show us the current trend upward of texting as communication in the last decade. Across the globe text and other messaging apps are at the top of personal contact by phone. Texting’s quick and direct nature makes it ideal for efficient correspondence. Texting is immediate as well as used for non-urgent and casual conversations. This allows for a wide range of uses and interactions happening through text messages every day.
General text messaging statistics:
Text messages are most often read within the first few minutes of being received. (1)
Americans look at their phone over 200 times throughout the day on average. (2)
Smartphone users open their phones almost 60 times per day. (3)
Text messages are read at a rate of 98% after only minutes of receiving. (4)
There are over 280 million smartphone users in the U.S. (5)
The open rate of text messages is estimated to be over 90%. (6)
Email open rate for marketing email sits at only 20%. (7)
Over 90% of the U.S. population uses texting at least once a day. (8)
Users report messaging as the number one use of smartphones, surpassing both phone calls and email. (9)
83% of Millennials open their text messages within 90 seconds of receiving. (10)
Texting was 3-8x more preferred over face-to-face contact. (11)
Texting Statistics for Business
Texting for business has become increasingly popular among the many methods of communication. Many businesses are enabling texting through local, toll-free, and short code numbers. With landline-enabled texting, you can use your current U.S. landline phone number to send and receive text messages as your business. With personal business texting, your messages are not just automated; customers can directly interact with you and your staff.
Business texting statistics:
Customers prefer the convenience of text messaging above making or receiving phone calls. (12)
Nearly half of text messaging campaigns saw a positive ROI. Adding email and social media made over 50% successful. (4)
67% of people prefer organizing by texting a business to a call or email; while 68% of businesses say they currently use texting for customer contact. (12)
Text messaging engagement rates are 6 to 8 times higher than email. (13)
Most people still prefer conversational messages over talking to an automated bot or using one-way texting. (12)
When sent a survey by text, over 30% respond. On average, the response was received in minutes. (4)
For those who have received text messages from businesses, 85% say they would like to be able to reply directly to the business number. (11)
67% of people prefer organizing by texting a business to making a call or emailing them. (12)
Calls from businesses or unrecognized numbers are often unanswered, leaving the customer to follow up. (12)
46% of customers book appointments outside business hours online. (14)
71% of customers that do not return report it is because of poor customer service. (15)
Over 60% of consumers do not want to install a new app for messaging. (12)
To text-enable, your business’ landline number, sign up with Texty Pro. Try Texty Pro with a 14-day free trial, start sending and receiving text messages with your current U.S. landline phone number.
Effective communication with your customers is essential for any business. You need to connect with them on their preferred channel, at their convenient time, and in their comfortable way. You have tried most of the options: phone, email, physical mail and found them ineffective. That’s why you have come here seeking solutions and fortunately for you, we have the answer to your communication challenges.
Communication is key to any successful business, but it can also be challenging and time-consuming. If you want to communicate faster and easier with your customers, you may want to consider using a business text messaging service. A business text messaging service allows you to send and receive text messages from your customers using your business phone number. Texting is a convenient, personal, and preferred way of communication for many customers, especially millennials. It can help you build trust, loyalty, and satisfaction with your customers and grow your business. In this article, we will show you how to choose the best business text messaging service for your needs and budget, how to set up and use it for your existing landline or VoIP number, and how to optimize your text messaging strategy and etiquette.
If you are a business relying on a conventional landline phone or a VoIP phone in 2023, you may be missing out on valuable text messages from your customers and partners. Texting is a fast and convenient way to communicate with your business contacts, but text messaging using a business number is not provided by your phone service provider. Learn how you can text-enable your business number whether it’s a landline or a VoIP phone number and start texting with it.
Texting from a business line can help businesses save time and money by reducing the number of phone calls or emails they have to make or receive. Texting can also be used to automate tasks, such as sending scheduled reminders, confirmations, promotions, surveys, and more. Texting can also improve customer service by allowing businesses to resolve issues faster and more easily on the communication channel that most people prefer.
If you are looking for a way to communicate with your customers more effectively, you might want to consider using a business SMS service. A business SMS service allows you to send and receive text messages from your customers using your existing business landline or a VoIP phone number. You can also use various features such as auto-reply, private notes, shared inbox, team chat, scheduling messages, and custom canned responses to enhance your customer service and marketing efforts.
Business texting laws play a crucial role in regulating the communication practices of businesses through text messaging. One essential aspect of these laws is the requirement for express written consent from recipients. This consent ensures that businesses have explicit permission from individuals before initiating text communication. Understanding the significance of these laws is vital as they promote transparency, protect consumer privacy, and help businesses build trust with their customers. By obtaining express written consent, businesses can establish a solid foundation for their texting practices, ensuring compliance and fostering positive relationships with their audience.
Effective communication with your customers is essential for any business. You need to connect with them on their preferred channel, at their convenient time, and in their comfortable way. You have tried most of the options: phone, email, physical mail and found them ineffective. That’s why you have come here seeking solutions and fortunately for you, we have the answer to your communication challenges.
Communication is key to any successful business, but it can also be challenging and time-consuming. If you want to communicate faster and easier with your customers, you may want to consider using a business text messaging service. A business text messaging service allows you to send and receive text messages from your customers using your business phone number. Texting is a convenient, personal, and preferred way of communication for many customers, especially millennials. It can help you build trust, loyalty, and satisfaction with your customers and grow your business. In this article, we will show you how to choose the best business text messaging service for your needs and budget, how to set up and use it for your existing landline or VoIP number, and how to optimize your text messaging strategy and etiquette.
If you are a business relying on a conventional landline phone or a VoIP phone in 2023, you may be missing out on valuable text messages from your customers and partners. Texting is a fast and convenient way to communicate with your business contacts, but text messaging using a business number is not provided by your phone service provider. Learn how you can text-enable your business number whether it’s a landline or a VoIP phone number and start texting with it.
