How Are Your Customers Reaching You Today?
The more contact methods you offer customers, the more likely customers will reach out to you with their favorite method. Having convenient and accessible contact methods allows all customers to reach your business. You and your customers can choose the best contact method depending on the content, response time, or accessibility. Send out information by text message to encourage customers to respond via text message.
Figure out the best method for contacting customers depending on the content. See how your customers respond to your messages and how customers reach out to contact you. Incorporate new platforms such as social media and landline texting to offer more support to customers. Adding landline text messaging to your business phone number creates an additional contact method with your existing number that is by far the most convenient and effective way of communicating with customers.
More and more people are using text messaging as a crucial communication platform and studies are showing that the average open rate for SMS text messages are the highest at the astonishing rate of 99%! Reaching these thriving demographics with text message marketing and support can bring your business up to date. Two-way texting allows for conversational messaging. You and your customers can continue chatting or get to the point right away. Conversations can easily be paused and returned to when needed. Landline texting is texting messaging but instead of using a mobile phone, you sign up to a business text messaging service to text enable your landline to text using that landline number. Business SMS text messaging offers the convenience of text messaging with your current business phone number. Text-enable your landline number with Texty Pro to easily send and receive text messages
If your business is active on social media platforms, certain customers will engage via your social media pages. Social media can be a great resource for advertising and having direct contact with customers who are aware of your social media presence. When users reach out via your social media pages, you can also direct them to your email or have them send you a text message to your business number. You can then handle it in a more detailed fashion with longer emails or conversational text messages.
Phone calls remain a centerpiece of business communication. Having a business number where customers know they can reach you for support is still important for many businesses. It is a good source for handling matters immediately. With automated calls and menus, calls can be a frustrating experience for your customers so it's best to keep it simple and try to reduce the time it takes to reach a live agent. Adding a script to your recorded voice prompt that let's the caller know that they can also text you on the same phone number can make for a great customer experience for callers as they don't have to stay on the call and be put on long hold times.
Mass message your existing customer list with emails to keep them up to date with your business such as announcements or changes to your business. Introduce new products or services to your existing customer base easily. For infrequent customer service inquiries, email can be a serviceable option with little time pressure. The problem with emails is that the open rate of emails are quite low. The average open rate for all industries is only 16.97%. Use more immediate options such as phone calls and text messages when needed.
For businesses focused on online spaces, connect with customers directly on your website. Be sure to reply to any only chat messages within 3 minutes or less. Online chat can be helpful mainly when users are on your website needing help.
Market your business where your customers will listen. Email can be a useful method of marketing to your customer base but as mentioned above, the average open rate of 16.97% may not be useful unless you have a huge mailing list. More marketing that is current is happening through social media and text messaging.
You can contact and verify leads with the messaging of your choice but SMS text messaging has become the most popular channel for communication these days. Use your regular means of calls and emails, or use the convenience of business texting to connect with new contacts. With text messaging, conversations can be as quick or thorough as you would like. Keep in touch to continue following and verifying leads.
Keep in touch with business contacts with your best-suited contact method. For consistent and dependable contact, consider continuing with the same format. You can introduce your contacts to your new or preferred contact methods so they have the chance to use them.
Increasing your contact methods to include calls, emails, social media, and text messages allows customers to reach you in the best way possible. Depending on their preferences, you can serve them easily.
Find the best avenues to reach customers. See what messages are most useful and receive the most responses. Depending on the demographic of your customers, different communication channels are the best for businesses. Offer customer support through your contact channels. Let customers know where to contact you for customer support, simple questions, business details, and more.
Try landline texting free with our 14-day trial. With our website and apps, you can send and receive business text messages wherever you are. For more questions about business texting with Texty Pro, read our FAQ and support page. Business landline text messaging allows your business to use your current landline phone number to send and receive text messages without affecting your calls. Use business text messaging on your computer and phone for convenient access when you need it. Visit our homepage texty.pro to sign up and text from your computer and download our app for iOS and Android to text with your customers away from your computer. For more details or outstanding questions, please visit our frequently asked questions and support page.