All Posts

The Best Business Contact Methods in 2022

Consider the many options available today that allow you and your customers to contact each other. From the traditional to the modern, having a mix of multiple contact methods is ideal for all the support and marketing your business needs.

The more methods you offer customers, the more likely customers will reach you with their favorite method. Having convenient and accessible contact methods allows all customers to reach your business. You and your customers can choose the best contact method depending on the content, response time, or accessibility. Send out information by text message to encourage customers to respond via text message. 

Figure out the best method for contacting customers depending on the content. See how your customers respond to your messages and how customers reach out to contact you. Incorporate new platforms such as social media and landline texting to offer more support to customers. Adding landline text messaging to your business phone number creates an additional contact method with your existing number. 

Text messaging

More generations are using text messaging as a crucial communication platform. Reaching these thriving demographics with text message marketing and support can bring your business up to date. Two-way texting allows for conversational messaging. You and your customers can continue chatting or get to the point right away. Conversations can easily be paused and returned to when needed. Landline texting offers the convenience of text messaging with your current business phone number. Text-enable your landline number with Texty Pro to easily send and receive text messages 

Social media

If your business is active on social media platforms, certain customers will engage via your social media pages. Social media can be a great resource for advertising and having direct contact with customers. When users reach out via your social media pages, you can also direct them to your email or business number. You can then handle it in a more detailed fashion with longer emails or conversational text messages. 

Phone call

Phone calls remain a centerpiece of business communication. Having a business number where customers know they can reach you for support is still important for many businesses. It is a good source for handling matters immediately. With automated calls and menus, calls can be a frustrating sequence of menus and 

Email

Mass message your existing customer list with emails to keep them up to date with your business. Introduce new products or services to your existing customer base easily. For infrequent customer service inquiries, email can be a serviceable option with little time pressure. Use more immediate options such as phone calls and text messages when needed. 

Online chat

For businesses focused on online spaces, connect with customers directly on your website. Online chat can be helpful mainly when users are on your website needing help. 

Marketing

Market your business where your customers will listen. Email can be a useful method of marketing to your customer base. More marketing that is current is happening through social media and text messaging. 

Sales and leads

Contact and verify leads with the messaging of your choice. Use your regular means of calls and emails, or use the convenience of business texting to connect with new contacts. With text messaging, conversations can be as quick or thorough as you would like. Keep in touch to continue following and verifying leads. 

Business contacts

Keep in touch with business contacts with your best-suited contact method. For consistent and dependable contact, consider continuing with the same format. You can introduce your contacts to your new or preferred contact methods so they have the chance to use them. 

Customer support

Increasing your contact methods to include calls, emails, social media, and text messages allows customers to reach you in the best way possible. Depending on their preferences, you can serve them easily. 

Find the best avenues to reach customers. See what messages are most useful and receive the most responses. Depending on the demographic of your customers, different communication channels are the best for businesses. Offer customer support through your contact channels. Let customers know where to contact you for customer support, simple questions, business details, and more. 

Try landline texting free with our 14-day trial. With our website and apps, you can send and receive business text messages wherever you are. For more questions about business texting with Texty Pro, read our FAQ and support page. Business landline text messaging allows your business to use your current landline phone number to send and receive text messages without affecting your calls. Use business text messaging on your computer and phone for convenient access when you need it. Visit our homepage texty.pro and download our app for iOS and Android. For more details or outstanding questions, please visit our frequently asked questions and support page.