How to Provide Order Updates in 2024

Use text messaging to update customers about orders, completed services, deliveries, and tracking numbers. With the convenience and immediacy of text messages, customers will receive your business' updates on the go.
January 8, 2024
How to Provide Order Updates in 2024How to Provide Order Updates in 2024

Calls can often go unanswered, leaving important order updates unclear if the customer received. Text messages are the best way to deliver time-sensitive notifications to customers. A text message direct to a customer's texting app is an easy way to update them on information about their order. For real time updates, text messaging delivers the important details directly to customers wherever they are. 2021 requires more managing orders and updating customers in real time, an ideal use for texting.

Text message alerts

Update customers when their order is ready for pick up

For pickup orders, a straightforward text message from your business will alert customers when their order is ready. A quick text message to the customer’s phone number is the simplest and most convenient way to send and receive a time-sensitive notification. It takes less time than a phone call for you and the customer to send and receive a text message. Giving updates by text helps customers to show up on time.

Update customers when their order leaves for delivery

Make sure customers are ready to accept the delivery when it arrives. Safely delivering their item provides less chance for items to go unnoticed, forgotten, or stolen. Comforting customers with the knowledge that their items or food are on track to show up at their door.

Provide customers with their tracking number

Whenever possible, provide customers with the tracking number by text. Having their tracking number in their texting app makes it easy to check and return to for future reference. Customers can respond directly to your message with any questions or issues they come across. With personal text messaging, your business handles this conversation.

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How to Text From a Landline Number in 2024

Can landlines text? If you’re wondering whether landlines can send and receive text messages, the answer is yes! Using a landline number and a computer, you can text-enable your phone number and text from a computer. This feature is particularly useful for businesses that already have local landline numbers.

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The Best Business Contact Methods in 2024

Consider the many options available today that allow you and your customers to contact each other. From the traditional to the modern, having a mix of multiple contact methods is ideal for all the support and marketing your business needs.

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July 9, 2021

Why Business Texting Is Better Than Phone Calls and Emails

See the benefits of adding text messaging to your business phone number to send and receive text from a computer. Compared to phone calls and emails, business SMS is a fast and convenient way to interact with your customers whenever and wherever.

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January 14, 2021

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