The Benefits of Using a Business Phone Number to Text with Customers

Create a meaningful & lasting customer relationships by connecting with your customers on the channel they prefer the most. Learn how you can text with your customers using your current business phone number.
June 5, 2024
The Benefits of Using a Business Phone Number to Text with CustomersThe Benefits of Using a Business Phone Number to Text with Customers

Why Your Business Should Text with Customers

Creating meaningful customer engagement is essential for businesses trying to stay ahead of the competition and establish long-term relationships with customers. In this fast-paced world, it's becoming more and more important to stay connected with customers. SMS Texting is a great way to provide quick and effective customer service, but using your personal mobile number to do so can be risky. That's why more and more businesses are turning to using a business phone number to text with customers. One way to do this is by using text messages to communicate with customers. When using a landline number for texting, businesses can benefit from a number of advantages compared to emails or phone calls. Continue reading to learn about some of the benefits.

  1. Professionalism: Having a dedicated business phone number for customer service gives the impression that you take your customer's needs seriously. It also looks more professional than using your personal number.
  2. Separation: When you use your personal number for texting with customers, it can be difficult to separate work and personal life. By texting with your business number, you can easily switch off when it's time to take a break.
  3. Security: With a business phone number, you can have more control over who and what can reach you. You can also put security measures in place to ensure the safety of your customers' data.
  4. Cost-effectiveness: Having a business phone number is cheaper than using your personal number for customer service.
  5. It creates an easy-to-use channel of communication for customers and businesses.
  6. It increases customer engagement.
  7. It allows for quick and direct responses.
  8. It allows for faster resolution of customer queries.
  9. It is cost-effective for businesses.
  10. It is secure and reliable.
  11. It helps businesses track customer interactions.
  12. It helps businesses identify customer needs.
  13. It helps businesses increase sales.
  14. It helps businesses build customer loyalty.
  15. It helps businesses promote their products and services.
  16. It offers personalized customer experience.
  17. It helps businesses reach customers in remote locations.
  18. It helps businesses provide better customer service.
  19. It helps businesses reach customers in different time zones.
  20. It helps businesses improve customer experience.
  21. It helps businesses create personalized messages for customers.
  22. It helps businesses send automated messages to customers.
  23. It helps businesses generate more leads and sales.
  24. It helps businesses gain valuable insights from customer data.

Using a business phone number for customer service is a great way to maintain professionalism, keep your personal life and work life separate, and save money. So if you're looking for an efficient way to communicate with customers, consider using a business text messaging service.

Why Your Business Should NOT use virtual text-only number

The cost benefit of using a virtual number for texting is far outweighed by the drawbacks. There is a likelihood that customers may not respond to your text messages. They may choose to ignore or delete them. Moreover, using a virtual number for texting may lead to your number getting blocked by your customers or marked as spam by the recipient's carrier, which could render it useless.

  1. Customers may be hesitant to engage in a conversation with a business they perceive as impersonal.
  2. Customers may not recognize the number and ignore the message.
  3. Customers may not trust the business if they receive messages from an unrecognized number.
  4. There is a risk of spamming if the business sends too many messages or irrelevant messages.
  5. Virtual phone numbers may be blocked or filtered by certain carriers.
  6. It may be difficult to establish a personal connection with customers through text-only communication.
  7. There is no option to use voice communication with customers.
  8. It may be challenging to convey a sense of urgency or importance through text-only communication.
  9. Text-only communication may not be suitable for addressing complex or sensitive customer issues.
  10. Virtual phone numbers may be associated with fraudulent or untrustworthy activities.
  11. Virtual phone numbers may be more prone to hacking or security breaches.
  12. The use of virtual phone numbers may create confusion among customers and employees.
  13. The cost of using a virtual phone number may be higher than using a traditional phone number.
  14. The business may be limited in terms of the number of messages that can be sent or received.
  15. It may be difficult to track and manage customer engagement through a virtual phone number.
  16. Virtual phone numbers may not be compatible with all messaging platforms.
  17. There may be a delay in receiving messages through a virtual phone number.
  18. Virtual phone numbers may be subject to technical issues or downtime.
  19. It may be difficult to port a virtual phone number to a new provider.
  20. Virtual phone numbers may be subject to regulations or restrictions in certain countries or regions.
  21. Virtual phone numbers may not be able to receive multimedia messages or attachments.
  22. Virtual phone numbers may not be able to receive messages from international numbers.
  23. Virtual phone numbers may not be able to receive messages from certain types of devices or software.
  24. The use of a virtual phone number may create additional administrative tasks for the business.

Bonus: Take a look at great ways to greet customers via text message, such as:

  1. Hello and welcome!
  2. Thank you for reaching out.
  3. How can I help you today?
  4. Hi there, how can I assist you?
  5. Hi, what can I do for you?
  6. Good morning/afternoon/evening, how can I help you?
  7. Hi, I'm here to assist you.
  8. Welcome to our service!
  9. We're glad to have you here.
  10. How may I be of service?
  11. What can I do for you today?
  12. How may I help you?
  13. Glad to have you here!
  14. Good to see you!
  15. What can we do for you?
  16. What can I do for you today?
  17. Greeting and salutations!
  18. Hi there, what can I do for you?
  19. Welcome aboard!
  20. Hi there, what can I help you with?

Overall, businesses can benefit from using text messages with a landline number to stay connected with their customers. Not only is it more cost-effective, but it also allows businesses to engage with customers quickly and conveniently, while also building meaningful relationships. And thankfully, Texty Pro has made business texting easy! Try Texty Pro Business Text Messaging Service free for 14 days to see how it can improve your day-to-day communications with your customers.

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