Team Chat Features Now Available with Texty Pro

Team chat connects your business texting number with internal communication to provide seamless support and communication.
September 8, 2021
Team Chat Features Now Available with Texty ProTeam Chat Features Now Available with Texty Pro

You can now do even more with Texty Pro’s multi-user team plans. Your business’ landline number can not only be text-enabled instantly, but you can also have your staff communicate on the same platform. Create space for team collaboration and communication with your customers and employees. Team chat is built right in, making teamwork seamless and straightforward. Handle customer service, marketing, external and internal communication all in one place. 

With a basic Texty Pro plan you can already send and receive text messages with your existing landline phone number. On the web and with our apps you can access your account from any computer or smartphone. Adding more users allows customers to directly talk to the right department or user that can help them. Users can collaborate across departments and roles to quickly handle any situation. Communicate with coworkers using messaging and notes so everyone is on the same page. Both direct messages and channels are available in our team plans so that all members can communicate easily and privately. 

Invite Staff to Create Your Workspace

With one phone number you can create a workspace with multiple user accounts. All members have access to incoming and outgoing SMS messages. Adding a member only requires a team plan and an email address. Team plans allow you to invite a certain number of additional members depending on your needs. All users receive and send text messages from your text-enabled landline phone number. 

Collaborate with Coworkers

Once you have your team members added to your Texty Pro account, you can begin sending text messages and messaging members. Work together no matter how far away users are. Use Texty Pro to work together to handle customer inquiries in a thorough and efficient way. More than one user can interact in an SMS conversation. Members can assist in an ongoing conversation when needed or pass on the customer to the next member that can continue providing support. 

Assign Conversations

To organize incoming messages, they can be assigned to a specific user. This can help identify who has taken control of an ongoing SMS conversation. Users can reassign conversations as needed. A notification will be sent when a conversation is assigned. You can filter all SMS conversations by their assignment status. The three categories are all messages, assigned to me, and unassigned. Choose the filter to see only messages with those assignments. Seeing your assigned conversations allows you to focus on your tasks. 

Update with Private Notes

Talk privately with your teammates directly in the context of a SMS conversation. While in a SMS channel you will see the option to switch from SMS text and private note. A SMS text message will be sent to the phone number in the channel. When private note is selected, the message will not be delivered to the phone number and can only be seen by members of your business. Users can ask other members questions, make a note on an action taken, or provide information for themselves or others. 

Discuss with Direct Messages and Channels

Talk among your members with private messages in channels and direct messages. Within the same website you can send texts as well as chat with other users. The user-to-user messages are private and can only be seen by the selected members. The private messages in the team chat are separate from your incoming and outgoing SMS messages. They are a way of keeping clear communication with all your members. Discuss current customer inquiries and find the right answers using communal knowledge. 

Connect with Coworkers by Direct Messages

Start a conversation with one or more of your team members with a direct message. If you want to reach another user privately with a message, you can do so in the team chat page. Built into the Texty Pro website and apps, direct messaging allows easy communication among members from anywhere. 

Organize Conversations with Channels

For specific topics and groups you can make channels with applicable members. Group together your messages for clear communication under a title for ongoing conversations. Create channels for smaller teams or separate projects to keep on track. Members of the channel will receive a notification for new messages of each channel they are a part of. Members can be added to a channel at any time. Keep relevant information and topics together for easy communication and follow through. 

Sign up for Texty Pro or upgrade your current plan today. With quick sign up and a 14-day free trial, you can try out landline texting and team features. Text with an existing landline phone number to make your business even more accessible. With a team, sending and responding to text messages for your business is no sweat. With private messaging and SMS in one place, you can easily handle all types of communication. Keep your current landline phone number and add texting capabilities and private messaging. Set up your existing landline number to send and receive text messages today. Using our website and our iOS and Android apps, you can access your messages from anywhere.

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Want to learn more about how you'll benefit with business text messaging?

Schedule a 30 minute live demo to meet with one of our team members to discuss how our business text messaging service can benefit your business or organization.

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