Easily respond to questions, customer service requests information about orders on the channel preferred by consumers.
Customer service is one of the most important aspects of business and business text messaging is the best way to offer great customer service for your drop shipping business. Text messaging does not require real time engagement for both parties and most text messages gets opened and read within 3 minutes.
- Reply automatically to new customers texting your business
- Request pictures of items for refunds and exchanges
- Send shipping confirmations and updates
- Reply to repetitive questions without phone tags
- Chat internally with your co-workers or staff
- Reply to texts received during off-hours automatically