How To Boost Your Business Communication with Multi-Number Business Text Messaging

Multi-number business texting is a feature that allows businesses to use different phone numbers for different customer segments, enabling more targeted and relevant communication. With multi-number business texting, businesses can assign custom permissions, collaborate with their team, set up auto-replies, and personalize their messages. This feature can help businesses improve their customer experience, loyalty, and retention.
November 9, 2023
How To Boost Your Business Communication with Multi-Number Business Text Messaging

Text messaging is one of the most popular and convenient ways to communicate in the modern world. According to a recent study, Americans look at their phone over 200 times throughout the day on average. That’s why more and more businesses are using text messaging to reach out to their customers, prospects, and partners.

But how can you manage multiple text conversations with different customers across different departments, locations, or salespeople? How can you ensure that your text messages are professional, consistent, and secure? How can you avoid the hassle of switching between different devices, websites, or services?

That’s where Texty Pro comes in. Texty Pro is a business text messaging service that allows you to text-enable your existing business phone number (landline and VoIP numbers are supported) and use it to communicate with your customers via text messaging. You can use Texty Pro to send and receive standard SMS text messages and MMS picture messages from any device, anywhere, anytime.

Text-enable all your phone numbers with Texty Pro

What makes Texty Pro stand out from other text messaging services is its unique feature: multi-number business texting. With multi-number business texting, you can give each department, team member, salesperson, or location their own text-enabled phone number that you already own and use to talk to your customers. This way, you can:

  • Personalize your communication: You can assign a specific phone number to a specific customer segment, such as sales, support, billing, or marketing. This way, you can tailor your text messages to suit the needs, preferences, and expectations of each customer group. You can also use different phone numbers for different campaigns, promotions, or events, and measure their effectiveness.
  • Organize your communication: You can assign custom permissions to give a member access to a particular phone number or all of them. This way, you can control who can send and receive text messages on behalf of your business, and avoid confusion, duplication, or overlap. You can also use the shared inbox feature to allow everyone to see and interact with text message interactions happening on the phone numbers they have access to. This way, you can collaborate, coordinate, and streamline your communication with your customers.
  • Enhance your communication: You can use the private notes feature to leave notes for yourself or others, and even have conversations directly inside the text message thread without the customer knowing. This way, you can share information, feedback, or tips, and improve your communication skills and strategies. You can also use the auto-replies feature to set up different auto-replies for all of your phone numbers. This way, you can automate your communication, and ensure that your customers always receive a timely, relevant, and courteous response.

With Texty Pro’s multi-number business texting, you can take your business communication to the next level. You can use text messaging to connect with your customers in a more personal, organized, and enhanced way, and boost your customer satisfaction, loyalty, and retention. You can also save time, money, and resources, and focus on growing your business.

Text-enable all your phone numbers with Texty Pro

Improve customer service with web chat to SMS

Another feature that we recently released is our new Web SMS Chat Widget. This is the simplest way to put a text us button on your website that your customers can use to quickly text you. It’s very easy for your customers. All they have to do is enter their cell phone number and enter the message to send. You’ll receive the message on your Texty Pro inbox that you can reply to. When you reply to the message, it will get sent to your customer’s cell phone number as a standard text message. The best part is that with multi-number texting, you can have the web chat messages go directly to a specific department or a person in charge.

Get text messages from your website with SMS Chat Widget

Text messaging designed for team collaboration

Great customer service hinges on the seamless collaboration of a proficient team. The multi-number feature offered by Texty Pro streamlines the process of allocating messages to the team member most equipped to tackle each specific situation. Whether it's a message for support, sales or questions related to your products and services you offer, rest assured that the message is sent to the right person for improved customer service.

Welcome your customers with personalized auto-replies

When a customer texts your sales department, it's best to confirm they reached the correct number. Why not leverage our custom auto-replies, which can be assigned to each phone number? Imaging providing an automatic response to your customer, saying, "Hey Rob! Appreciate your message to our sales team. What can we assist you with this afternoon?" A personalized auto-reply not only enhances the customer experience but also elevates it.

Try business text messaging today

If you want to learn more about Texty Pro and how it can help your business, book a live demo with one of our team members or visit the pricing page to sign up for a 14-day free trial today. You’ll be amazed by how easy, fast, and effective text messaging can be with Texty Pro.

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Want to learn more about how you'll benefit with business text messaging?

Schedule a 30 minute live demo to meet with one of our team members to discuss how our business text messaging service can benefit your business or organization.

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