Text messaging is one of the most popular and convenient ways to communicate in the modern world. According to a recent study, Americans look at their phone over 200 times throughout the day on average. That’s why more and more businesses are using text messaging to reach out to their customers, prospects, and partners.
But how can you manage multiple text conversations with different customers across different departments, locations, or salespeople? How can you ensure that your text messages are professional, consistent, and secure? How can you avoid the hassle of switching between different devices, websites, or services?
That’s where Texty Pro comes in. Texty Pro is a business text messaging service that allows you to text-enable your existing business phone number (landline and VoIP numbers are supported) and use it to communicate with your customers via text messaging. You can use Texty Pro to send and receive standard SMS text messages and MMS picture messages from any device, anywhere, anytime.
What makes Texty Pro stand out from other text messaging services is its unique feature: multi-number business texting. With multi-number business texting, you can give each department, team member, salesperson, or location their own text-enabled phone number that you already own and use to talk to your customers. This way, you can:
With Texty Pro’s multi-number business texting, you can take your business communication to the next level. You can use text messaging to connect with your customers in a more personal, organized, and enhanced way, and boost your customer satisfaction, loyalty, and retention. You can also save time, money, and resources, and focus on growing your business.
Another feature that we recently released is our new Web SMS Chat Widget. This is the simplest way to put a text us button on your website that your customers can use to quickly text you. It’s very easy for your customers. All they have to do is enter their cell phone number and enter the message to send. You’ll receive the message on your Texty Pro inbox that you can reply to. When you reply to the message, it will get sent to your customer’s cell phone number as a standard text message. The best part is that with multi-number texting, you can have the web chat messages go directly to a specific department or a person in charge.
Great customer service hinges on the seamless collaboration of a proficient team. The multi-number feature offered by Texty Pro streamlines the process of allocating messages to the team member most equipped to tackle each specific situation. Whether it's a message for support, sales or questions related to your products and services you offer, rest assured that the message is sent to the right person for improved customer service.
When a customer texts your sales department, it's best to confirm they reached the correct number. Why not leverage our custom auto-replies, which can be assigned to each phone number? Imaging providing an automatic response to your customer, saying, "Hey Rob! Appreciate your message to our sales team. What can we assist you with this afternoon?" A personalized auto-reply not only enhances the customer experience but also elevates it.
If you want to learn more about Texty Pro and how it can help your business, book a live demo with one of our team members or visit the pricing page to sign up for a 14-day free trial today. You’ll be amazed by how easy, fast, and effective text messaging can be with Texty Pro.