Frequently Asked Questions

What are auto replies?

Auto replies are messages set up to respond from your business number without manual input. In settings, there are three categories for auto replies: first time, after hours, and inactive customers. Click to view more details about each type.

Auto replies are messages set up to respond from your business number without manual input.

In settings, there are three categories for auto replies:
First Time reply for greeting new customer who messages you for the first time

After Business Hours reply will automatically responds to a customer's message with either a custom message or your business hours

Inactive Customers reply sends a message to a customer after the conversation has stopped for a certain number of days. You can change the number of days at any time below the text box.

Your changes are automatically saved and applied once you edit them.

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