What are auto replies?
Auto replies are automated messages set to respond to incoming text messages without manual input. These auto replies can be customized to suit different scenarios, ensuring timely and consistent communication with customers. By setting up these automated responses, businesses can ensure that no message goes unanswered, even during off-hours or when staff are unavailable. Keep reading to learn more.
Auto replies are text messages set up to respond to incoming text messages automatically.
There are three types of auto replies in the settings page:
Introductory One-time Greeting auto reply aAutomatically greet new people who you have never texted with. Auto-replies just once to every unknown person.
Recurring Greeting auto reply automatically greet people who you have already texted with. Choosebetween auto-replying to the same person once per hour or day.
Off-Hours auto reply automatically reply to text messages received during off-hours.Auto-replies to the same person once per day.
Introductory One-time Greeting and Recurring Greeting auto replies are available with Pro and Team plans only.
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