Help CenterUsing Texty Pro
How to add a private note in a text message that is only visible to you and your teammates
With Texty Pro, you can leave a private note directly in an SMS conversation for yourself and other iternal team members to see. This private note will be be sent to your customers. Learn how to add a note within a text messaging conversation that is only visible to you and your teammates.
A private note allows for members to communicate privately in the context of a conversation. While the messages are shown in the channel, they are not sent by SMS to the contact. They remain a little note in the midst of the text conversation to help you make a note about the proceedings for yourself and other members. It can be useful to ask a question to another member and get a reply without leaving the page. For solo plans, you can record actions taken or conclusions after a conversation is finished.
Your notes can only be viewed by members of your team. Private notes are helpful for tracking information and collaborating during customer support communication. Users can see the conversation surrounding a note for better context in assisting and catching up. It's a simple way to add information to a specific interaction.