How to Automatically Send Review Request Texts After Customer Conversations

Manually Archive the Conversation

You can send a review request by archiving a conversation once it's finished. This is ideal if you prefer to control exactly when the conversation has concluded.

How to set it up:

1. Log in to your Texty Pro account.
2. Go to Settings > Account > Settings & Permissions.
3. Click on the Reviews tab.
4. Enable the option to send a review request when a conversation is archived.

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Automatically Archive After Inactivity

If you’d rather automate the process, you can set Texty Pro to automatically archive conversations after a certain number of days without activity. Once archived, the system will automatically send a review request.

How to set it up:

1. Go to Settings > Account > Settings & Permissions.
2. Click the Reviews tab.
3. Enable the option to send a review request upon automatic archiving.
   
   1. Set the number of days for inactivity before a conversation is archived in the Settings & Permissions tab.

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Tip:

Make sure your review message is customized and ready to go in the same Reviews tab to give your customers a great experience.

Still have questions? Contact Texty Pro support via email or chat with us directly through your dashboard.