The recurring greeting auto reply feature allows you to automatically greet returning customers who has already texted your business in the past.
Why responding promptly to existing customers is important
Responding promptly to existing customers is important for several reasons. One way to facilitate this is by utilizing the recurring greeting feature, which allows you to automatically greet customers who have texted your business in the past. Below are some advantages of responding promptly to text messages from existing customers:
Personalization: By recognizing the customer and automatically greeting them, it creates a more personalized interaction. This can help to strengthen the relationship between the customer and the business.
Convenience: For recurring customers who text the business frequently, an automatic greeting can save time and effort. They don't need to re-introduce themselves or explain their previous interactions with the business.
Efficiency: Automatic greetings can also improve efficiency for the business. It can help to quickly identify the customer and their history with the business, which can inform how the conversation is handled.
Branding: Automatic greetings can be customized to reflect the branding and tone of the business. This can help to create a more professional and cohesive image.
Customer Satisfaction: Ultimately, providing a personalized and efficient interaction can lead to increased customer satisfaction. By making the customer feel valued and understood, it can help to build loyalty and encourage repeat business.
How to auto reply to customers you have already texted with
Please note that only the primary account owner can set the auto reply.
Click on the Settings (gear icon) from the navigation bar on the top left corner
3. Select Auto Replies
Select Auto Replies under Workplace in the settings menu
4. Turn on Recurring Greeting
Click on the toggle next to Recurring Greeting auto reply. An auto reply is enabled when the toggle is blue.
5. Type a message
Enter a message that everyone will receive when texting your business in the text input box. A message is required and will automatically save once a message is added.
