How to Automatically Greet Returning Customers via Text?

With Texty Pro, you can set up a recurring greeting auto-reply to automatically respond to incoming messages from existing customers you've communicated with before. Simply configure the recurring greeting message in your account settings. This ensures that returning customers receive an immediate response, even when you or your staff are unavailable. Recurring greetings help maintain a professional presence, manage expectations, and improve customer satisfaction. Keep reading to learn more.

Why responding promptly to existing customers is important

Responding promptly to existing customers is important for several reasons. One way to facilitate this is by utilizing the recurring greeting feature, which allows you to automatically greet customers who have texted your business in the past. Below are some advantages of responding promptly to text messages from existing customers:

Personalization: By recognizing the customer and automatically greeting them, it creates a more personalized interaction. This can help to strengthen the relationship between the customer and the business.
Convenience: For recurring customers who text the business frequently, an automatic greeting can save time and effort. They don't need to re-introduce themselves or explain their previous interactions with the business.
Efficiency: Automatic greetings can also improve efficiency for the business. It can help to quickly identify the customer and their history with the business, which can inform how the conversation is handled.
Branding: Automatic greetings can be customized to reflect the branding and tone of the business. This can help to create a more professional and cohesive image.
Customer Satisfaction: Ultimately, providing a personalized and efficient interaction can lead to increased customer satisfaction. By making the customer feel valued and understood, it can help to build loyalty and encourage repeat business.