How to delete a text message conversation?
You can delete a conversation in Texty Pro by hovering over it in the list view and clicking the X icon, or by swiping on mobile to remove it from your inbox. If the option is not available, your admin needs to enable message deletion under Settings & Permissions. Deleting a conversation only removes it from your team’s view. It does not delete the messages for the customer or other party. Since this action is permanent within your account, it’s best used for cleaning up old or inactive conversations. Keep reading to learn more.
Delete text messages on Texty Pro
To delete a conversation, move your mouse cursor over to the list and click on the X icon to delete it. If you're using our mobile app, simply swipe to delete a text message conversation.
If you do not see this option, login as the admin and go to the Settings & Permissions tab inside the Settings page and make sure that Message Deletion options are enabled.
Be aware that in a team-shared inbox, deleting a text message will permanently delete it for all team members.
Want to learn more about how you'll benefit with business text messaging?
Schedule a 30 minute live demo to meet with one of our team members to discuss how our business text messaging service can benefit your business or organization.