There may be several reasons why businesses may choose to print customer text message conversations. One reason could be to keep a physical record of the conversation for future reference. This can be especially important in cases where there may be legal or regulatory requirements to maintain records of customer interactions. Additionally, having a printed copy of the conversation can be useful for internal review and analysis, or for sharing with colleagues who may not have access to the digital conversation. Finally, some customers may prefer to communicate via text message, but may not have easy access to a digital record of the conversation. Providing a printed copy of the conversation can be a way to ensure that the customer has a copy of the conversation for their own records.
Although your text messages are backed up on the cloud, there are reasons why you'd want to print and keep a copy of the text message in a safe place. Here's how to print a text message to keep a physical copy.
1. Log in to Texty Pro and select a text message you want to print.
2. Click on the share icon next to the info icon displayed in the upper right hand corner.
3. From the text only conversation screen, copy all text and paste it to a word processor software or press ⌘ Command + P on Mac or Control + P on Windows to bring up the print dialog.
4. Click on the Print button to print your text message conversation.