Setting up an introductory greeting auto reply
This feature allows you to automatically greet customers who texts your business for the first time
Make a great first impression: The advantages of automatically greeting new customers through text message
In today's fast-paced world where people expect quick and efficient communication, automatic greeting through text message can provide several benefits. Firstly, it saves time for both the business and the customer, allowing them to quickly and easily establish a line of communication. This can be especially important for businesses that receive a high volume of inquiries or customer support requests.
Additionally, automatic greeting messages can help businesses create a positive first impression and establish a professional image. They can also provide important information to customers such as hours of operation, location, and contact information, which can help reduce confusion and increase customer satisfaction.
Furthermore, sending an automatic greeting message can also help businesses gather valuable information about their customers, such as their phone number or email address, which can be used for future marketing or communication purposes. Finally, by providing an easy and convenient way for customers to communicate with the business, automatic greeting messages can help build stronger relationships with customers and improve customer loyalty.
How to automatically respond to new customers
Please note that only the primary account owner can set the auto reply.
1. Log in to Texty Pro web app
Go to https://chat.texty.pro/login to log in to the Texty Pro web app.
2. Got to the Auto Replies tab
Go to the Settings page and click on the Account Details > Auto Replies. Click on the toggle next to Introductory One-time Greeting auto reply to enable it. An auto reply is enabled when the toggle is blue.
3. Enter your introductory one-time greeting message
Enter a message that everyone will receive when texting your business for the first time in the text input box and click on 'Save Changes'.
Optional Settings
You may also add a delay to your auto reply and set it so that this message will not be triggered if you message them first during the off-hours.
Want to learn more about how you'll benefit with business text messaging?
Schedule a 30 minute live demo to meet with one of our team members to discuss how our business text messaging service can benefit your business or organization.