Text messaging is not just another way to communicate with your customers. In fact, business text messaging is now the most preferred way of communicating between businesses and customers. Customers want and expect to be able to text a business instead of having to set aside time to call them and be placed on hold.
Using your business number for texting is quite simple. What you need to do is text-enable your business number whether it's a landline or a VoIP number through a business text messaging service. A business text messaging service will text-enable your existing phone number and provide you with an interface through a website or a mobile app to be able to send and receive text messages using your business number. These services are independent of phone service providers. This means that you don't have to make any changes to your phone service provider.
Texty Pro Business Text Messaging Service offers conversational two-way SMS text messaging for US and Canadian businesses that will give your customers the option to text you on the same phone number they've been calling you on. Sign up to text-enable your business number in just a few minutes. Plans start at less than a dollar a day and all plans offer unlimited incoming SMS texts for free. Try Texty Pro for free with a 14 day free trial.
Before sending text messages to customers, make sure you understand what you can and cannot do under the law. In order to send promotional or marketing text messages to a consumer’s mobile phone in the United States, they must adhere to the TCPA federal law and legally obtain explicit written consent prior to sending them to avoid fines. Learn more about SMS Compliance for TCPA and CTIA.