Getting Started

What is Express Written Consent?

Before sending promotional or marketing SMS text message campaigns, a business or an organization must first acquire express consent or express written consent from your text message recipients to avoid fines.

DISCLAIMER: The information provided below is not legal advice and is for general informational purposes only. You must obtain advice from a legal council on SMS Compliance for TCPA and CTIA as you assume all responsibility for all legal matters.

TCPA Compliance

An express written consent is an agreement from the consumer receiving a text message or a phone call for marketing communications. "Written" doesn't necessarily mean that it has to be handwritten. It can actually be a handwritten agreement but it can also be a digital agreement. The penalty for violating the Telephone Consumer Protection Act is up to $500 per each unwanted text message or up to $1,500 per violation for knowing or willful violations.

The TCPA (Telephone Consumer Protection Act of 1991), a federal law established by the FCC (Federal Communications Commission) states that:
(1) to obtain prior express written consent from consumers before robocalling them
(2) to no longer allow telemarketers to use an "established business relationship" to avoid getting consent from consumers when their home phones
(3) to require telemarketers to provide an automated, interactive "opt-out" mechanism during each robocall so consumers can immediately tell the telemarketer to stop calling
(4) The term “telephone solicitation” means the initiation of a telephone call or message for the purpose of encouraging the purchase or rental of, or investment in, property, goods, or services, which is transmitted to any person, but such term does not include a call or message (A) to any person with that person's prior express invitation or permission, (B) to any person with whom the caller has an established business relationship, or (C) by a tax exempt nonprofit organization.
(5) The term “unsolicited advertisement” means any material advertising the commercial availability or quality of any property, goods, or services which is transmitted to any person without that person's prior express invitation or permission, in writing or otherwise.

Section 15 (Legal Compliance for SMS Text Messaging) in our Terms of Service states "You acknowledge and warrant that you are aware that the TCPA (Telephone Consumer Protection Act of 1991) federal law requires that you legally obtain explicit written consent from a consumer before you can send them marketing text messages using an autodialer, with no purchase required as a condition of their consent, and such consent must be clearly outlined in writing and that you assume all responsibility for all legal matters."

You can learn more about the TCPA compliance here.

Getting Started