Frequently Asked Questions

Transfer your number to a new SMS service

How to switch your business phone number from your current SMS text messaging service to Texty Pro in a few easy steps.

Got a Business Phone Number Stuck with Another SMS Provider? Here's Your Texty Pro Freedom Guide!

Hold tight, business owners! Want to switch your trusty business number from another SMS provider to Texty Pro for some pro-level texting superpowers? No sweat. We'll guide you through the release process like a smooth operator, step-by-step.

Step 1: Sign up with Texty Pro

If you already have business text messaging, we don't have to convince you on how great it can be to text with customers using your existing business phone number. Let's jump right in!

To sign up with Texty Pro:

  1. Visit the Texty Pro website and go to the Pricing page.
  2. Choose a monthly or annual subscription plan that works for your business needs.
  3. Enter your payment details to start your 14-day free trial
  4. Verify your phone number by receiving a phone call with a 6 digit verification code

The setup process will show as completed but text messaging will not work through Texty Pro just yet.‍

Step 2: Complete our Letter of Authorization

Since phone numbers can only be text enabled with one service at a time, you’ll need to fill out our SLoA/LoA (Letter of Authorization) form to authorize us to provision your phone number for text messaging through our service. This will transfer the ability to send and receive text messages from your current provider to Texty Pro.

After you’ve signed up, just let us know that you already have text messaging enabled with another SMS service but would like to use Texty Pro instead. We’ll send you the link to this form so you can fill it out and return it to us.

It may take anywhere from a few hours to a few days to move your text messaging service to Texty Pro. You can still text with your old SMS service while the switch is in progress. Once the switch is complete, your old SMS service will stop working. From then on, you will use Texty Pro for all your texts.

Step 3: Cancel your old SMS service and get your phone number released

Depending on the circumstance, you may need to cancel your old SMS service. Otherwise, your old provider may reclaim your phone number and use it for their own messaging service, since they still consider you as their customer. This step may not be necessary for everyone, depending on your situation and your current SMS or phone plan. We'll contact you if this is needed.

Is there anything I should know about moving to a new text messaging service?

  • Texty Pro can text-enable both traditional landline and VoIP phone numbers in the U.S. and Canada.
  • Texty Pro does not have any binding contracts but some text messaging providers do. There may be charges for early termination. Review your contract before making the switch.
  • Provisioning telephone numbers for SMS messaging is not the same as porting your phone number. Your phone service will stay the same with your existing telephone service provider.
  • Cellular/mobile phone numbers are not supported. If you sign up using your mobile phone number, you will not be able to send or receive text messages using your mobile phone's default texting app. All text messages will be routed to Texty Pro.
  • Free VoIP numbers are not supported. If your phone number is with services such as Google Voice, you will not be able to text using Texty Pro unless you port your phone number to a paid telephone service provider.
  • SMS messaging does not meet the HIPAA standards for protecting electronic health information. It does not have the required security measures and it can leave permanent traces of messages on the carriers’ servers.

Want to learn more about how you'll benefit with business text messaging?

Schedule a 30 minute live demo to meet with one of our team members to discuss how our business text messaging service can benefit your business or organization.

Schedule a 30 min live demo