Subscribers to the Team or Pro plans have the option to invite their staff members by email to create their own profiles.
To enhance business communication with customers, the Pro plan offers access for up to three users, while the Team plan offers access for up to six users. To add members to your account, please follow the steps outlined here.
The benefits of texting customers with your staff
There are several reasons why it can be beneficial to have your staff text customers:
- Improved Customer Experience: By having your staff engaged in text conversations with customers, it allows for a more personalized interaction and faster response times. This can lead to a better overall customer experience and increased customer satisfaction.
- Increased Efficiency: Having multiple staff members available to handle customer texts allows for a more efficient use of time and resources. It reduces the workload on any one individual and ensures that customer texts are responded to promptly.
- Better Understanding of Customer Needs: Through text conversations with customers, your staff can gain valuable insights into customer needs, preferences, and pain points. This information can be used to improve products, services, and customer interactions.
- Enhanced Teamwork and Collaboration: Texting customers can also promote teamwork and collaboration within your staff. As they work together to respond to customer texts, they can share insights, strategies, and best practices.
Overall, texting customers with your staff can lead to a better customer experience, increased efficiency, improved customer understanding, and enhanced teamwork and collaboration.