How to Configure Notifications

Text Message Alerts

By default, all new SMS text messages, mentions, channel messages and direct messages will trigger a push notification on our mobile apps and web notification on our website whether you’re using the primary (owner) account or a team (member) account. You can change the settings to be notified of all messages, or messages that relates to you directly, or opt to stop receiving notifications.

Customize Your Text Message Notifications

To manage your notifications, go to Settings > Notifications. 

Tip: Changes to the notifications settings will affect both the web and mobile apps.

• To be notified of all new SMS text messages, select All new messages
• To be notified only when you receive replies to SMS text messages assigned to you, direct messages sent to you or mentioned by your team member, select Messages assigned to me, direct messages & mentions
• To turn off notifications, select No notifications

Questions Related to Notification Alerts

• How do I enable web push notification on my computer?
• Which browsers support push notifications on the web?
• How to assign a SMS conversation to someone
• How to Chat with Team Members
• Which Devices Can I Use to Text With Customers?

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