How to configure notifications

Text Message Alerts

By default, all new SMS text messages, mentions, channel messages and direct messages will trigger a push notification on our mobile apps and web notification on our website whether you’re using the primary (owner) account or a team (member) account. You can change the settings to be notified of all messages, or messages that relates to you directly, or opt to stop receiving notifications.

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Customize Your Text Message Notifications

To manage your notifications, go to Settings > Notifications. 

Tip: Changes to the notifications settings will affect both the web and mobile apps.

• To be notified of all new SMS text messages, select Everything.
• To be notified only when you receive replies to SMS text messages assigned to you, direct messages sent to you or mentioned by your team member, select Important.
• To turn off notifications, select No notifications
• Be sure that you're logged in. You must be logged in and the web browser must be kept open to receive web notifications. Please keep Texty Pro open on a separate window to make sure you receive web notifications.
• Verify that Notification Permission is set to "Allow" by clicking on the lock icon inside the browser URL bar or from the browser settings.
• Check your notification settings from the settings page.

Questions Related to Notification Alerts

• How do I enable web push notification on my computer?
• Which browsers support push notifications on the web?
• How to assign a SMS conversation to someone
• How to Chat with Team Members
• Which Devices Can I Use to Text With Customers?

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