Learn how to sign up and text-enable your business landline/VoIP phone number.
Auto replies are automated messages set to respond to incoming text messages without manual input. These auto replies can be customized to suit different scenarios, ensuring timely and consistent communication with customers. By setting up these automated responses, businesses can ensure that no message goes unanswered, even during off-hours or when staff are unavailable. Keep reading to learn more.
To set up an after-hours auto reply, log in to your account and navigate to Settings > Account Details > Auto Replies. Click the toggle next to Off-hours Reply to enable it. Craft a message that will be sent automatically to customers who text your business outside of your specified business hours. After composing your message, click Save Changes to activate the auto reply. Please note that only the primary account owner can set this feature. Additionally, ensure that your business hours are set under Settings > Account Details > Business Hours, as the after-hours auto reply relies on this information. Keep reading to learn more.
With Texty Pro, you can set up a recurring greeting auto-reply to automatically respond to incoming messages from existing customers you've communicated with before. Simply configure the recurring greeting message in your account settings. This ensures that returning customers receive an immediate response, even when you or your staff are unavailable. Recurring greetings help maintain a professional presence, manage expectations, and improve customer satisfaction. Keep reading to learn more.
To set up a first-time auto reply, log in to your account and navigate to Settings > Account Details > Auto Replies. Click the toggle next to Introductory One-time Greeting to enable it. In the provided text box, craft a welcoming message that will be sent automatically to new customers texting your business for the first time. After composing your message, click Save Changes to activate the auto reply. Optionally, you can add a delay to the auto reply or set it so that the message won't be triggered if you message the customer first during off-hours. Keep reading to learn more.
You can create template messages also known as canned responses to save time when sending common replies. Once added, you can quickly insert these responses into conversations without typing the same message repeatedly. This feature helps maintain consistency in communication and speeds up customer interactions while keeping your responses professional. Keep reading to learn more.
You can schedule text messages to be sent at a future date and time, helping you plan communications in advance. Simply compose your message in the web app, then click on the clock icon to select the date and time you want it sent, and confirm the schedule. This ensures your messages are delivered when most effective, even if you are unavailable. Scheduled texting is especially useful for reminders and follow-ups, allowing your business to stay engaged with customers efficiently. Keep reading to learn more.
