Learn how to sign up and text-enable your business landline/VoIP phone number.
You can send a text message from your computer by using a business texting service that connects to your landline, VoIP, or a dedicated business number. Once set up, you simply log in to the web platform from your browser, type your message, and send it directly to your customer’s mobile phone. This allows you to manage conversations easily without switching devices, making it faster to respond to customers while keeping your communication organized. Sending texts from a computer is a convenient way to handle multiple conversations, especially for businesses that need to stay responsive throughout the day. Keep reading to learn more.
You can send PDF files via MMS using your business phone number, just drag and drop the PDF into the text box and hit send. The PDF must be under 1 MB to ensure compatibility, and while some carriers support larger files, keeping it below 500 KB is recommended for reliable delivery. If you need to share a larger file, you can upload it to cloud storage and send the link via SMS instead. Keep reading to learn more.
Direct messaging lets you start private conversations with one or more of your team members without affecting your SMS count. Simply click the new message icon in the Direct Messages section, select the team members you want to include, and create the message. Only invited members will see and participate in the conversation. This helps your team stay connected privately and efficiently within the Texty Pro platform. Keep reading to learn more.
Of course! With MMS messaging, you can send pictures, videos, PDFs and audio text messages. We also support emojis! 🙌
You can send and receive multimedia files via MMS, including images, audio, videos, PDFs, and vCard contact cards, as long as they are within the supported size limits. Supported image formats include BMP, GIF, JPG, JPEG, and PNG. For audio, MP3, WAV, M4A, and AMR formats are supported. Video formats such as MP4, M4V, 3GP, H.263, and H.264 are also accepted. To ensure reliable delivery, since all recipient mobile carriers impose size limitations, it is recommended to keep videos, images, and PDFs under approximately 1 MB. Keep reading to learn more.
To send a text to multiple recipients using Texty Pro, log in to your account and click the New Message icon on your SMS Inbox page. In the "To:" field, enter up to 10 recipient phone numbers, separated by commas. Alternatively, you can select contacts from your existing list by checking their names. Compose your message in the text box and click Send. Each recipient will receive an individual text message, and they will not see the other recipients' information or responses. Keep reading to learn more.
Using custom templates also known as canned responses is simple and helps you reply quickly to common questions. Open a conversation and click on the lightning bolt icon to select the canned response you want. You can then send it as is or customize it before sending to add a personal touch. This saves time, ensures consistent messaging, and keeps communication professional without retyping the same responses repeatedly. Keep reading to learn more.
You can send a text message to multiple recipients by entering multiple phone numbers separated by commas.
Yes, with Texty Pro you can send and receive PDF files through SMS and MMS messages. This allows you to share documents, forms, invoices, and other important files directly with your customers. PDF attachments are managed through the Texty Pro web app, making it easy to view, download, and organize files alongside your text conversations. Sending PDFs by text helps streamline communication and keeps everything accessible in one place. Keep reading to learn more.
With Texty Pro, you can easily send text messages from your mobile phone downloading the Texty Pro mobile app. Once downloaded and signed in, you can compose and send SMS or MMS messages directly from your business number, keeping your personal number private. This allows you to manage customer conversations on the go without needing a separate device. All your messages stay synced across devices, so you can switch between your computer and mobile phone seamlessly. Keep reading to learn more.
You can schedule text messages to be sent at a future date and time, helping you plan communications in advance. Simply compose your message in the web app, then click on the clock icon to select the date and time you want it sent, and confirm the schedule. This ensures your messages are delivered when most effective, even if you are unavailable. Scheduled texting is especially useful for reminders and follow-ups, allowing your business to stay engaged with customers efficiently. Keep reading to learn more.
Yes, you can receive both a phone call and a text message at the same time on your business landline or VoIP number. Text messages are handled independently from voice calls, so receiving a text won't interrupt an ongoing call. This dual functionality is facilitated through third-party SMS service providers that enable text messaging on your existing business number without affecting your voice service. There's no need to contact your phone carrier for additional setup or modifications. Keep reading to learn more.
You can pin important text messages to keep them easily accessible. Simply select the message you want to pin and choose the “Pin Message” option from the menu. Pinned messages show highlighted and pinned to the info bar, allowing you and your team to quickly reference key conversations without searching through your inbox. This feature is especially useful for tracking high-priority messages, ongoing customer requests, or important reminders. Keep reading to learn more.
You can add private notes directly within an SMS conversation thread for your internal use without sending them to customers. These notes appear highlighted in yellow and are visible only to your team members, helping maintain context and continuity in customer interactions. Private notes are ideal for logging actions taken, adding follow-up reminders, or asking teammates questions without leaving the page. You can also mention a teammate using the @ symbol to draw their attention, and rest assured that these notes do not count against your SMS credits. This feature simplifies internal collaboration and keeps customer-facing conversations clean within the Texty Pro business text messaging platform. Keep reading to learn more.
Texty Pro makes it easy to humanize your messages and reinforce your brand by adding a personal signature to every text. To enable it, log into Texty Pro, navigate to Settings, and find the "Personal Signature" toggle under the My Account section. Once enabled, you can compose the signature you’d like to appear, choose whether it appears with every message or just once per conversation each day, and click Save Changes. This simple feature helps your messages feel more personal and professional while streamlining your communication. Keep reading to learn more.
With Texty Pro, you can receive SMS messages on your computer without using a mobile phone. By text-enabling your business landline or VoIP number, messages appear directly in the Texty Pro web app. This allows you to respond quickly, keep conversations organized, and collaborate with your team. You can manage all messages from your PC while maintaining the same business number your customers already know. Keep reading to learn more.
To send a link in a text message, simply type of paste the URL into your text message. For best results, use full or branded links from your own domain to ensure deliverability and build trust with your recipients. Keep reading to learn more.
SMS messages use character encoding to determine how many characters fit in a single message. Standard text uses GSM-7 encoding, which allows up to 160 characters per SMS. When you include emojis or certain special symbols, the message switches to Unicode encoding, which reduces the limit to 70 characters per SMS. This means a single message with emojis may be split into multiple parts, which can affect how many texts are sent and billed. Keep reading to learn more.
