Learn how to sign up and text-enable your business landline/VoIP phone number.
Texty Pro currently supports business texting in the United States and Canada. Businesses with a U.S. or Canadian landline and VoIP number can send and receive SMS and MMS text messages through the Texty Pro platform. Customers in these countries will see your messages as standard texts on their mobile devices, making communication seamless. If you operate outside of the North American Numbering Plan (NANP) for North America and the Caribbean, texting is not supported at this time. Keep reading to learn more.
Businesses can use their existing landline or VoIP numbers for texting in the U.S. and Canada. These numbers must be registered under the North American Numbering Plan (NANP) and capable of receiving calls. Supported providers include Verizon, AT&T, Vonage, RingCentral, and others. However, residential numbers, cell phone numbers, toll-free numbers, and numbers from free texting apps like Google Voice are not supported. Keep reading to learn more.
Texty Pro enables two-way SMS messaging with all major mobile carriers in the United States and Canada. This includes AT&T, T-Mobile, Verizon, US Cellular, Rogers, Telus, Bell, Freedom Mobile, and others. Additionally, Texty Pro supports texting with contacts in Puerto Rico and other countries within the North American Numbering Plan (NANP), such as the Bahamas, Jamaica, and the Dominican Republic. This extensive coverage ensures that businesses can effectively communicate with a broad customer base across North America. Keep reading to learn more.
Transferring your phone number to a new SMS text messaging service lets you retain your existing business number while upgrading to a platform like Texty Pro. To get started, contact your current SMS service provider to cancel your service and request that they release your number. Once that’s done, sign up for Texty Pro and complete the number verification process by receiving a phone call with a six-digit code. After registration, email support@texty.pro to request a Letter of Authorization (LOA). Simply complete the form and send it back via email. The transfer process typically takes up to three business days to be fully activated for sending and receiving SMS and MMS messages. Keep reading to learn more.
Yes, you can receive both a phone call and a text message at the same time on your business landline or VoIP number. Text messages are handled independently from voice calls, so receiving a text won't interrupt an ongoing call. This dual functionality is facilitated through third-party SMS service providers that enable text messaging on your existing business number without affecting your voice service. There's no need to contact your phone carrier for additional setup or modifications. Keep reading to learn more.
Yes, you can add SMS text messaging capability to a business landline or VoIP phone service. Once your number is text-enabled, customers can send and receive text messages using the same phone number they already use to call your business. This makes communication easier for your customers since they don’t need to remember a separate number for texting. It also allows your team to manage all business texts from the web app, keeping conversations organized and professional. Keep reading to learn more.
Yes, incoming SMS messages are free with Texty Pro. You can receive SMS texts from your customers at no additional cost, whether they are replying to your messages or reaching out to your business directly. This makes it easy to stay connected with customers without worrying about extra charges on your account. Since replies often come quickly by text, having free incoming SMS ensures smooth, cost-effective communication for your business. Keep reading to learn more.
Your phone line will not be affected at all. Texty Pro does not interfere with your calls or your current phone bill. Texty Pro is independent of your phone carrier; all you need is a computer or a smart phone with internet access.
Yes, once your business landline number is text-enabled with Texty Pro, you can receive SMS and MMS messages directly from your customers. Messages sent to your business landline and VoIP number appear in your Texty Pro inbox, allowing you to reply from the same number without affecting voice calls. You can also set up notifications by email or mobile forwarding so that no message is missed. Keep reading to learn more.
You can send a text message to multiple recipients by entering multiple phone numbers separated by commas.
Of course! With MMS messaging, you can send pictures, videos, PDFs and audio text messages. We also support emojis! 🙌
Yes, you can use your existing U.S. or Canadian landline or VoIP business number with Texty Pro. During the sign-up process, you'll verify your phone number, and once confirmed, you can start sending and receiving text messages with your customers using the same number they already know. No additional hardware, porting, or service provider changes are required. Keep reading to learn more.
No, Texty Pro does not support using personal cell phone numbers for business text messaging. The service is designed to work with U.S. and Canadian landline or Voice over IP (VoIP) numbers. To use Texty Pro, you'll need a dedicated business landline or VoIP number that can be text-enabled through the platform. Keep reading to learn more.
Yes, you can use your existing VoIP phone number to send and receive text messages with Texty Pro. Texty Pro supports VoIP numbers from major providers like Verizon, AT&T, Xfinity, Vonage, and others in the US and Canada. To get started, simply sign up for a Texty Pro account, select a plan that suits your needs, and text-enable your VoIP number. No changes to your current phone plan are required, and the setup process is quick and straightforward. This allows you to communicate with customers via text using your existing business number, enhancing accessibility and customer engagement. Keep reading to learn more.
A Subscriber Letter of Authorization (SLOA) is a legal document that confirms you authorize Texty Pro and its partners to enable text messaging services on your business phone number. The SLOA is required by the Federal Communications Commission and the Telephone Consumer Protection Act to ensure compliance and protect both parties. It helps confirm you own the number, understand any associated fees, and accept the provider’s obligations to maintain privacy and deliver messages. In cases where your number is already messaging-enabled or handled by another provider, Texty Pro may request a signed SLOA to make the transition seamless and compliant. Keep reading to learn more.
Texty Pro subscriptions are auto-renewing, and your paid subscription will begin automatically after the 14-day free trial ends. You can manually start your paid subscription earlier by logging in as the admin, going to Settings > Billing, and clicking on the Start Paid Subscription button. Keep reading to learn more.
