Learn how to sign up and text-enable your business landline/VoIP phone number.
To update your business name or profile photo in Texty Pro, log in as the account admin and go to the Settings page. To change your business name, navigate to the General tab and update the Business Name field. You can also update your business profile photo or logo from the same General tab by adding or replacing your business logo. To update your personal profile photo, go to the Profile tab and upload a new image. Keep reading to learn more.
To cancel your subscription, log in to your account and navigate to Settings > Billing. Click the "Cancel Subscription" button to initiate the cancellation process. Please note that canceling your subscription will permanently erase all your data, and no refunds will be issued as per the Terms of Service. If you're within the 14-day free trial period, you can cancel at any time without incurring charges. For monthly or annual subscriptions, cancellation will take effect at the end of your current billing cycle. Keep reading to learn more.
To change your password, go to the Settings page and select the 'Password' tab. You’ll need to enter your current password and confirm your new one. Keep reading to learn more.
With Texty Pro, you can add multiple phone numbers to a single account, giving your business flexibility to manage different lines for departments, locations, or services. Each number can be text-enabled and used independently for sending and receiving SMS and MMS messages. This setup allows teams to stay organized and maintain separate communication channels while using one central platform. There is no strict limit for standard business use, but you can contact Texty Pro support if you need an unusually large number of lines. Keep reading to learn more.
We offer three different plans, each with different user limits. Our Growth plan allows one user per account. Pro and Team plans allows more users to join under one account to text using the same phone number. Need to add more users than the allowed limit? Email us.
To set up your business details in Texty Pro, navigate to Settings and select the General tab. Here, you can update your business logo, which is used internally and displayed externally in places such as your Text Us Widget. Additionally, you can update your business address, which is utilized as dynamic text for auto replies and canned responses. For configuring your hours of operation, go to Settings > Account Details and add your business hours. If your account has multiple numbers, you can adjust the hours for each number individually by going to Settings > Account Name > Account Details. Keep reading to learn more.
Transferring your phone number to a new SMS text messaging service lets you retain your existing business number while upgrading to a platform like Texty Pro. To get started, contact your current SMS service provider to cancel your service and request that they release your number. Once that’s done, sign up for Texty Pro and complete the number verification process by receiving a phone call with a six-digit code. After registration, email support@texty.pro to request a Letter of Authorization (LOA). Simply complete the form and send it back via email. The transfer process typically takes up to three business days to be fully activated for sending and receiving SMS and MMS messages. Keep reading to learn more.
You can delete a conversation in Texty Pro by hovering over it in the list view and clicking the X icon, or by swiping on mobile to remove it from your inbox. If the option is not available, your admin needs to enable message deletion under Settings & Permissions. Deleting a conversation only removes it from your team’s view. It does not delete the messages for the customer or other party. Since this action is permanent within your account, it’s best used for cleaning up old or inactive conversations. Keep reading to learn more.
You can choose to receive push notification alerts on your computer through a web browser or enable email forwarding options for added flexibility. Adjusting your notification settings lets you decide how and when you want to be notified, whether that means getting real-time pop-ups, email summaries, or message forwarding to your phone. This way, you can stay on top of conversations while keeping your workflow uninterrupted. Keep reading to learn more.
You can set up or update your profile by navigating to Settings and opening the My Profile tab. There you can add or edit your profile photo, full name, display name, and job title to help your team easily identify you in conversations and channels. Your profile information stays private and is not shared via text messaging. It’s used only for internal team visibility. Keep reading to learn more.
Texty Pro makes it easy to humanize your messages and reinforce your brand by adding a personal signature to every text. To enable it, log into Texty Pro, navigate to Settings, and find the "Personal Signature" toggle under the My Account section. Once enabled, you can compose the signature you’d like to appear, choose whether it appears with every message or just once per conversation each day, and click Save Changes. This simple feature helps your messages feel more personal and professional while streamlining your communication. Keep reading to learn more.
