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Help CenterGetting Started

Getting Started

Have questions? Browse through our most frequently asked questions, answered to help you find the information you need quickly and easily.

What are SMS credits
What are Overages
Starting paid subscription
How to set up landline texting
How do I use my business number for texting?
What is Express Written Consent?
Can I speak to someone about text-enabling my landline?
Subscriber Letter of Authorization (SLOA)

Sending a text message to a group of recipients

When you send a text message to multiple recipients, they are sent as individual SMS messages. The customer will not see that this text message was sent to others.

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What is Texty Pro Business Text Messaging Service?

Texty Pro can text-enable your existing business landline or Voice over IP number to give your customers an option to text you on the same number they’ve been calling you on. You don't need expensive equipment or a landline phone with texting capabilities to text from a landline. All you need to text using your landline number is Texty Pro and a computer or a mobile device. You'll be able to read and reply to the business text messages from any device or a computer you already own and you’ll still be able to talk on the phone just as you normally would as it does not affect your phone service. Texting from a landline is free for 14 days for businesses.

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Can I speak to someone about text-enabling my landline?

Have questions about text-enabling your business phone number? We're here to help.

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Does landline text messages affect my phone line? Do I need to call my phone carrier for anything extra?

Your phone line will not be affected at all. Texty Pro does not interfere with your calls or your current phone bill. Texty Pro is independent of your phone carrier; all you need is a computer or a smart phone with internet access.

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How can I receive text messages on my business phone number?

Register your US or Canadian landline/VoIP phone number with Texty Pro to text-enable your business for landline texting

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How do I use my business number for texting?

Text-enable your business phone number in just a few minutes to text with customers using your business number

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How to set up landline texting

Setting up landline texting for your business involves choosing a reliable texting service provider such as Texty Pro, verifying your phone number, selecting a plan that suits your needs, and integrating the service with your existing communication tools. Once your landline number is text-enabled, you can start sending and receiving text messages from your customers using your business phone number. Landline texting provides a convenient and efficient way to communicate with your customers, enhance engagement and improve customer satisfaction. With the right tools and strategies, you can leverage the benefits of landline texting to grow your business and take your customer service to the next level.

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Starting paid subscription

Our 14-day free trial comes with 100 SMS credits for you to test out our business text messaging service. Once you're used all the credits, you'll need to start your paid subscription to continue using our service.

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Subscriber Letter of Authorization (SLOA)

A Subscriber Letter of Authorization or a Subscriber Letter of Authorization for Third Party Message Routing Services is a legal document in the subscriber authorizes us to arrange for the use of the subscriber's telephone number to enable messaging services with us and third party providers as applicable.

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What are Overages

Each subscription plan comes with a number SMS credits that you can use every month.

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What are SMS credits

Sending a text message will use a certain number of SMS credits. The number of credits needed to send an a text message will vary based on the type of text message.

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What are auto replies?

Auto replies are messages set up to respond from your business number without manual input. In settings, there are three categories for auto replies: first time, after hours, and inactive customers. Click to view more details about each type.

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What is Express Written Consent?

Before sending promotional or marketing SMS text message campaigns, a business or an organization must first acquire express consent or express written consent from your text message recipients to avoid fines.

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Why should I text with customers?

Most people (Over 80% of the total population in North America) prefer the quick and convenient nature of texts to phone calls. With the prevalence of texting, many businesses are losing sales because they are still missing the ability to text with their customers.

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Signing Up

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  • What countries does Texty Pro support?
  • What phone numbers can I use?
  • What phone carriers can Texty Pro reach?
  • Transfer your number to a new SMS service

Accounts

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  • How to update business name or profile photo
  • How do I cancel my subscription?
  • How do I change my password?
  • How many phone numbers can I use?

Billing

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  • Why do you need my credit card for a free trial?
  • Is the 14 days free trial really free?
  • How do I cancel my subscription?
  • How much does Texty Pro cost?

Sending & Receiving

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  • How to send text from a computer?
  • How to text message a PDF
  • How to directly message a team member
  • Can I send and receive photos and videos?

Phone Numbers

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  • What phone numbers can I use?
  • What countries does Texty Pro support?
  • What phone carriers can Texty Pro reach?
  • Can I use a landline phone number?

Compliance

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  • What is TCPA Compliance?
  • What is Express Written Consent?
  • Anti-spam policy
  • Express Consent for SMS Compliance

Notifications

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  • How to configure notifications
  • How do I enable web notification on my computer?
  • Which web browsers support notifications?

Contacts

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  • How to import contacts
  • How to Block Text Messages

Automation

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  • What are auto replies?
  • Setting up an after hours auto reply
  • Setting up a recurring greeting auto reply
  • Setting up an introductory greeting auto reply

Canned Responses

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  • How to create a new canned response
  • How to use a canned responses
  • How to schedule a text message

Forwarding

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  • How do I forward new messages to my email?
  • How do I forward new messages to my mobile phone number?
  • How to text from your mobile phone

Team Members

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  • How can I add a team member to my account?
  • How to directly message a team member
  • How to add a private note in a text message that is only visible to you and your teammates
  • How to create a private channel

Integrations

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  • How to add a Text Us Widget on your website
  • How to add a click to text link

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Texty Pro supports all major mobile carriers in the US and Canada.

Texty Pro
The preferred texting platform for the most customer-centric organizations.

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Download Texty Pro Business Texting App today from the iOS AppStoreDownload Texty Pro Business Texting App today from Google Play
Texty Pro Business Texting App works on all modern web browsers

Business Industries

  • Automotive Sales & Repair
  • Beauty Salons & Spas
  • Customer Service
  • Gyms & Fitness
  • Home Services & Construction
  • Insurance Agencies
  • Law Firms
  • Medical & Healthcare
  • Real Estate Agencies
  • Restaurants & Take Out
  • Retail Business
  • Religious Groups
  • Small Business
  • Veterinary & Pet Care

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  • TCPA Compliance Guide
  • Texting from a Landline
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  • Privacy Policy
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