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Help CenterGetting Started

Getting Started

Have questions? Browse through our most frequently asked questions, answered to help you find the information you need quickly and easily.

What are SMS credits?
What are billing overages?
How do I start a paid subscription?
How do I set up landline texting?
How do I use my business number for texting?
What is Express Written Consent?
Can I speak to someone about text-enabling my landline?
What is a Subscriber Letter of Authorization (SLOA)?

What happens when I send a text message to a group of recipients?

When you send a text message to multiple recipients in Texty Pro, each person receives an individual SMS as a one-to-one conversation with you and they will not see that the message was sent to others. You can send to up to 10 recipients at a time. Unlike group chats in apps like iMessage, SMS does not support group messaging where participants see each other’s responses. This approach ensures privacy and clarity while still allowing efficient outreach to multiple contacts. Keep reading to learn more.

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What is Texty Pro Business Text Messaging Service?

Texty Pro can text-enable your existing business landline or Voice over IP number to give your customers an option to text you on the same number they’ve been calling you on. You don't need expensive equipment or a landline phone with texting capabilities to text from a landline. All you need to text using your landline number is Texty Pro and a computer or a mobile device. You'll be able to read and reply to the business text messages from any device or a computer you already own and you’ll still be able to talk on the phone just as you normally would as it does not affect your phone service. Texting from a landline is free for 14 days for businesses.

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Can I speak to someone about text-enabling my landline?

Yes, Texty Pro offers several ways to help you understand how to text-enable your business number. You can schedule a 30-minute live demo with a member of their team to explore the features and get personalized guidance. If you're short on time, support is also available via email at support@texty.pro or live chat at www.texty.pro, available MON-SAT from 9 AM to 7 PM Eastern Time. Keep reading to learn more.

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Does landline text messages affect my phone line? Do I need to call my phone carrier for anything extra?

Your phone line will not be affected at all. Texty Pro does not interfere with your calls or your current phone bill. Texty Pro is independent of your phone carrier; all you need is a computer or a smart phone with internet access.

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How can I receive text messages on my business phone number?

To receive text messages on your business phone number, you can text-enable your existing U.S. or Canadian landline or VoIP number using a business text messaging service like Texty Pro. This process allows you to send and receive SMS/MMS messages using your current business number without changing your phone service provider. Once set up, you can access your messages through a web browser or mobile app, ensuring you stay connected with customers. Many services offer a free trial period to get started. Keep reading to learn more.

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How do I set up landline texting?

You can set up landline texting by text-enabling your existing business landline number with Texty Pro. Once your number is verified, Texty Pro activates SMS and MMS capabilities so you can send and receive messages without changing your phone service. All messages are accessible from the web app on your computer or mobile device, allowing you to manage conversations conveniently. This setup keeps your current business number while adding a modern texting option for customers. Keep reading to learn more.

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How do I start a paid subscription?

Texty Pro subscriptions are auto-renewing, and your paid subscription will begin automatically after the 14-day free trial ends. You can manually start your paid subscription earlier by logging in as the admin, going to Settings > Billing, and clicking on the Start Paid Subscription button. Keep reading to learn more.

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How do I use my business number for texting?

You can use your existing business phone number for texting by text-enabling it with Texty Pro. Once your number is activated, you can send and receive SMS and MMS messages directly from your business landline or VoIP number without changing your current phone setup. This allows you to keep the same number your customers already know while adding the convenience of two-way texting. By managing conversations from the web app, you can streamline communication and make your business more accessible. Keep reading to learn more.

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What are SMS credits?

SMS credits are the units used by Texty Pro to send text messages, with each plan including a monthly allowance. Standard SMS messages use one credit per 160 characters, while longer messages or those with emojis are split into multiple segments, each using additional credits. Picture messages (MMS) cost three credits each for sending or receiving. Keep reading to learn more.

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What are auto replies?

Auto replies are automated messages set to respond to incoming text messages without manual input. These auto replies can be customized to suit different scenarios, ensuring timely and consistent communication with customers. By setting up these automated responses, businesses can ensure that no message goes unanswered, even during off-hours or when staff are unavailable. Keep reading to learn more.

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What are billing overages?

Overages occur when you send or receive more text messages than what is included in your subscription plan. Each Texty Pro plan comes with a monthly message allowance (SMS credits). If your business exceeds that limit, additional messages are billed as overages at the standard per-message rate. This ensures that your conversations continue without interruption even after your included allotment is used up. You can keep track of your usage in your Account > Subscription section. If you consistently exceed your limit, you may want to upgrade to a higher plan to save on overage costs.

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What is Express Written Consent?

Express written consent is a requirement under the Telephone Consumer Protection Act (TCPA) that mandates businesses in the United States to obtain clear, documented permission from individuals before sending them marketing text messages. This consent can be provided electronically, such as through website forms or text message opt-ins, and must include disclosures about the type, frequency, and purpose of the messages, along with opt-out instructions. Obtaining this consent is crucial for compliance and helps protect businesses from potential legal penalties, which can range from $500 to $1,500 per message for violations. It's important to note that simply collecting a phone number does not constitute consent; explicit agreement is necessary. Keep reading to learn more.

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What is a Subscriber Letter of Authorization (SLOA)?

A Subscriber Letter of Authorization (SLOA) is a legal document that confirms you authorize Texty Pro and its partners to enable text messaging services on your business phone number. The SLOA is required by the Federal Communications Commission and the Telephone Consumer Protection Act to ensure compliance and protect both parties. It helps confirm you own the number, understand any associated fees, and accept the provider’s obligations to maintain privacy and deliver messages. In cases where your number is already messaging-enabled or handled by another provider, Texty Pro may request a signed SLOA to make the transition seamless and compliant. Keep reading to learn more.

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Why should I text with customers?

Most people (Over 80% of the total population in North America) prefer the quick and convenient nature of texts to phone calls. With the prevalence of texting, many businesses are losing sales because they are still missing the ability to text with their customers.

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Signing Up

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  • What countries does Texty Pro support?
  • What phone numbers can businesses use for texting in the U.S. and Canada?
  • What phone carriers can Texty Pro reach?
  • How do I transfer my phone number to a new SMS text messaging service?

Accounts

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  • How to change my business name or profile photo in Texty Pro?
  • How do I cancel my subscription?
  • How do I change my password?
  • How many phone numbers can I add to my Texty Pro account?

Billing

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  • Why does Texty Pro require my credit card information for the 14-day free trial?
  • Is the 14 days free trial really free?
  • How do I cancel my subscription?
  • How much does Texty Pro cost?

Sending & Receiving

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  • How to send text from a computer?
  • How do I send a PDF file in a text message?
  • How do I send direct messages to a team member?
  • Can I send and receive photos and videos?

Phone Numbers

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  • What phone numbers can businesses use for texting in the U.S. and Canada?
  • What countries does Texty Pro support?
  • What phone carriers can Texty Pro reach?
  • What is a landline number?

Compliance

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  • What is TCPA Compliance?
  • What is Express Written Consent?
  • What is Texty Pro’s Anti-Spam Policy?
  • What is express consent for SMS compliance?

Notifications

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  • How do I configure text message notifications?
  • How do I enable web notification on my computer?
  • Which web browsers support notifications?

Contacts

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  • How to import contacts?
  • How to Block Text Messages Sent to My Business Number?

Automation

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  • What are auto replies?
  • How do I set up an after-hours auto reply?
  • How to Automatically Greet Returning Customers via Text?
  • How do I set up a first-time auto reply?

Canned Responses

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  • How do I add a new canned response?
  • How to use a canned responses
  • How do I schedule a text message?

Forwarding

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  • How do I forward incoming text messages sent to my business number to my email?
  • How do I forward incoming text messages sent to my business number to my mobile phone?
  • How to text from your mobile phone using your business phone number

Team Members

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  • How can I add a team member to my account?
  • How do I send direct messages to a team member?
  • How to add a private note to a text message that is only visible to me and my teammates?
  • How can I create a private channel to communicate with select team members?

Integrations

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  • How do I add an SMS chat widget on my website?
  • How can I add a click-to-text link on my website?

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Business Industries

  • Automotive Sales & Repair
  • Beauty Salons & Spas
  • Customer Service
  • Gyms & Fitness
  • Home Services & Construction
  • Insurance Agencies
  • Law Firms
  • Medical & Healthcare
  • Real Estate Agencies
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  • Retail Business
  • Religious Groups
  • Small Business
  • Veterinary & Pet Care

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