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Help CenterFrequently Asked Questions

Frequently Asked Questions

Have questions? Browse through our most frequently asked questions, answered to help you find the information you need quickly and easily.

What Is Canada’s Anti-Spam Legislation (CASL)?
How does SMS character encoding affect the 160-character limit?
What is express consent for SMS compliance?
How do I Send a Link in a Text Message?
What are the differences between Landline SMS/MMS, iMessage, and RCS
What spam words should I avoid sending in a text message?
What happens when you text a landline?
How to receive SMS on PC without a cell phone

Can I message my employees through Texty Pro?

Yes, Texty Pro supports messaging your employees in several ways, including SMS, Team Chat direct messages, private channels, and private notes that appear only to your team. With Pro and Team plans, team members can log in using their own credentials and send or receive texts using your business landline or VoIP number. Keep reading to learn more.

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Can I receive a phone call and a text message simultaneously on my business landline or VoIP number?

Yes, you can receive both a phone call and a text message at the same time on your business landline or VoIP number. Text messages are handled independently from voice calls, so receiving a text won't interrupt an ongoing call. This dual functionality is facilitated through third-party SMS service providers that enable text messaging on your existing business number without affecting your voice service. There's no need to contact your phone carrier for additional setup or modifications. Keep reading to learn more.

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Can I receive text messages sent to my landline number?

Yes, once your business landline number is text-enabled with Texty Pro, you can receive SMS and MMS messages directly from your customers. Messages sent to your business landline and VoIP number appear in your Texty Pro inbox, allowing you to reply from the same number without affecting voice calls. You can also set up notifications by email or mobile forwarding so that no message is missed. Keep reading to learn more.

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Can I send and receive PDF attachments through text messaging?

Yes, with Texty Pro you can send and receive PDF files through SMS and MMS messages. This allows you to share documents, forms, invoices, and other important files directly with your customers. PDF attachments are managed through the Texty Pro web app, making it easy to view, download, and organize files alongside your text conversations. Sending PDFs by text helps streamline communication and keeps everything accessible in one place. Keep reading to learn more.

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Can I send and receive photos and videos?

Of course! With MMS messaging, you can send pictures, videos, PDFs and audio text messages. We also support emojis! 🙌

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Can I use my cell phone number with Texty Pro?

No, Texty Pro does not support using personal cell phone numbers for business text messaging. The service is designed to work with U.S. and Canadian landline or Voice over IP (VoIP) numbers. To use Texty Pro, you'll need a dedicated business landline or VoIP number that can be text-enabled through the platform. Keep reading to learn more.

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How can customers contact my business?

Customers can reach your business by simply entering your number into their phone’s standard messaging app and sending a text, with no app download or sign-up required. To your customers, it feels just like texting a friend, with no need to install a new app or create an account. Keep reading to learn more.

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How do I know when I receive a text message?

You'll receive a push notification when you receive a text message on your landline number.

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How long does it take to sign up and start texting with Texty Pro?

In most cases, your business number becomes text-enabled in less than a minute, allowing you to start sending and receiving texts almost immediately after signing up. Occasionally, the process may take longer if your number has restrictions or is already provisioned for texting through another service, in which case activation may take up to 24 hours. You’ll know your setup is complete when SMS and MMS messaging becomes operational from your Texty Pro account. Keep reading to learn more.

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How much does Texty Pro cost?

Texty Pro is free for 14 days with simple & affordable pricing for all businesses starting at less than $1 a day.

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Is the 14 days free trial really free?

Yes, we offer a 14 days free trial to our new business customers.

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What phone numbers can businesses use for texting in the U.S. and Canada?

Businesses can use their existing landline or VoIP numbers for texting in the U.S. and Canada. These numbers must be registered under the North American Numbering Plan (NANP) and capable of receiving calls. Supported providers include Verizon, AT&T, Vonage, RingCentral, and others. However, residential numbers, cell phone numbers, toll-free numbers, and numbers from free texting apps like Google Voice are not supported. Keep reading to learn more.

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Are incoming SMS text messages free?

Yes, incoming SMS messages are free with Texty Pro. You can receive SMS texts from your customers at no additional cost, whether they are replying to your messages or reaching out to your business directly. This makes it easy to stay connected with customers without worrying about extra charges on your account. Since replies often come quickly by text, having free incoming SMS ensures smooth, cost-effective communication for your business. Keep reading to learn more.

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Can I add SMS text messaging to business landline?

Yes, you can add SMS text messaging capability to a business landline or VoIP phone service. Once your number is text-enabled, customers can send and receive text messages using the same phone number they already use to call your business. This makes communication easier for your customers since they don’t need to remember a separate number for texting. It also allows your team to manage all business texts from the web app, keeping conversations organized and professional. Keep reading to learn more.

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Can I set up a text service for my business?

Yes, you can set up a text service for your business by using a business texting platform that works with your existing phone number or a new one. Once your number is text-enabled, you can send and receive SMS and MMS messages just like regular calls continue to work on the same line. This makes it easier for customers to reach you through texting, which they often prefer over phone calls or emails. Setting up a business text service helps you improve communication, save time, and stay connected with customers in a way that feels natural and convenient. Keep reading to learn more.

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Can I use multiple phone numbers to text for my business?

Yes, with Texty Pro you can use multiple phone numbers within a single account. This allows businesses to separate communications for different departments, locations, or services while keeping everything organized in one platform. Each number can send and receive SMS and MMS messages independently, and team members can manage conversations efficiently without mixing messages. Multiple numbers help maintain clarity, streamline workflows, and improve customer communication.

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Can I use my VoIP phone number for text messaging?

Yes, you can use your existing VoIP phone number to send and receive text messages with Texty Pro. Texty Pro supports VoIP numbers from major providers like Verizon, AT&T, Xfinity, Vonage, and others in the US and Canada. To get started, simply sign up for a Texty Pro account, select a plan that suits your needs, and text-enable your VoIP number. No changes to your current phone plan are required, and the setup process is quick and straightforward. This allows you to communicate with customers via text using your existing business number, enhancing accessibility and customer engagement. Keep reading to learn more.

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Can I use my current business phone number to send and receive text messages?

Yes, you can use your existing U.S. or Canadian landline or VoIP business number with Texty Pro. During the sign-up process, you'll verify your phone number, and once confirmed, you can start sending and receiving text messages with your customers using the same number they already know. No additional hardware, porting, or service provider changes are required. Keep reading to learn more.

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Can my staff log in using their own devices?

Yes. You can invite your employees and team members to create accounts to text customers with their own devices using the same business phone number you signed up with.

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How can I separate my business and personal text messages?

To keep your business and personal text messages separate, consider text-enabling your existing business landline or VoIP number through a service like Texty Pro. This allows you to send and receive SMS/MMS messages using your business number, keeping your personal number private. You can access your messages via a web browser or mobile app, ensuring you stay connected with customers without mixing personal communications. Additionally, setting up after-hours auto replies can help manage customer expectations during non-business hours. Keep reading to learn more.

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How can I text-enable my landline phone number?

To text-enable your business landline, sign up for a Texty Pro account and choose a plan that fits your business needs. During setup, enter your business phone number, including any extension, to receive a verification code via an automated phone call. Once verified, your 14-day free trial will begin, allowing you to send and receive SMS and MMS messages using your existing landline or VoIP number. Keep reading to learn more.

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How do I Send a Link in a Text Message?

To send a link in a text message, simply type of paste the URL into your text message. For best results, use full or branded links from your own domain to ensure deliverability and build trust with your recipients. Keep reading to learn more.

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How do I send a PDF file in a text message?

You can send PDF files via MMS using your business phone number, just drag and drop the PDF into the text box and hit send. The PDF must be under 1 MB to ensure compatibility, and while some carriers support larger files, keeping it below 500 KB is recommended for reliable delivery. If you need to share a larger file, you can upload it to cloud storage and send the link via SMS instead. Keep reading to learn more.

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How do I send a text message from my computer?

To send a text message from your computer, sign up for a Texty Pro account at www.texty.pro. Once registered, log in to the platform using your business phone number and email address. From your dashboard, click on the "New Message" button, enter the recipient's phone number or select a contact from your address book, type your message, and click "Send." You can also schedule messages to be sent at a later time. Keep reading to learn more.

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How do I transfer my phone number to a new SMS text messaging service?

Transferring your phone number to a new SMS text messaging service lets you retain your existing business number while upgrading to a platform like Texty Pro. To get started, contact your current SMS service provider to cancel your service and request that they release your number. Once that’s done, sign up for Texty Pro and complete the number verification process by receiving a phone call with a six-digit code. After registration, email support@texty.pro to request a Letter of Authorization (LOA). Simply complete the form and send it back via email. The transfer process typically takes up to three business days to be fully activated for sending and receiving SMS and MMS messages. Keep reading to learn more.

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How does SMS character encoding affect the 160-character limit?

SMS messages use character encoding to determine how many characters fit in a single message. Standard text uses GSM-7 encoding, which allows up to 160 characters per SMS. When you include emojis or certain special symbols, the message switches to Unicode encoding, which reduces the limit to 70 characters per SMS. This means a single message with emojis may be split into multiple parts, which can affect how many texts are sent and billed. Keep reading to learn more.

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How does subscription billing work for Texty Pro’s business texting services?

Texty Pro’s business texting runs on a monthly or annual subscription that renews automatically. Plans are based on how many text messages you expect to send each month. Receiving messages is free, but sending may require SMS credits. Keep reading to learn more.

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How many phone numbers can I add to my Texty Pro account?

With Texty Pro, you can add multiple phone numbers to a single account, giving your business flexibility to manage different lines for departments, locations, or services. Each number can be text-enabled and used independently for sending and receiving SMS and MMS messages. This setup allows teams to stay organized and maintain separate communication channels while using one central platform. There is no strict limit for standard business use, but you can contact Texty Pro support if you need an unusually large number of lines. Keep reading to learn more.

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How many text messages can I send?

You can send and receive as many messages as your subscription plan allows.

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How many users can be on a single account?

We offer three different plans, each with different user limits. Our Growth plan allows one user per account. Pro and Team plans allows more users to join under one account to text using the same phone number. Need to add more users than the allowed limit? Email us.

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How to receive SMS on PC without a cell phone

With Texty Pro, you can receive SMS messages on your computer without using a mobile phone. By text-enabling your business landline or VoIP number, messages appear directly in the Texty Pro web app. This allows you to respond quickly, keep conversations organized, and collaborate with your team. You can manage all messages from your PC while maintaining the same business number your customers already know. Keep reading to learn more.

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How to send text from a computer?

You can send a text message from your computer by using a business texting service that connects to your landline, VoIP, or a dedicated business number. Once set up, you simply log in to the web platform from your browser, type your message, and send it directly to your customer’s mobile phone. This allows you to manage conversations easily without switching devices, making it faster to respond to customers while keeping your communication organized. Sending texts from a computer is a convenient way to handle multiple conversations, especially for businesses that need to stay responsive throughout the day. Keep reading to learn more.

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What Is Canada’s Anti-Spam Legislation (CASL)?

Canada’s Anti-Spam Legislation, commonly known as CASL, is a federal law that regulates how businesses and individuals can send commercial electronic messages (CEMs) to recipients in Canada. This law applies to emails, text messages, social media direct messages, and other forms of digital communication that have a commercial purpose. CASL came into force on July 1, 2014, and is considered one of the most rigorous anti-spam laws in the world.

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What Is a Landline?

A landline is a fixed telephone service that transmits voice calls through physical wires, such as copper or fiber optic cables, connecting homes and businesses to the Public Switched Telephone Network (PSTN). Unlike mobile phones, landlines are tied to a specific location and do not rely on radio signals or cell towers. They offer reliable call quality and are often preferred for emergency services due to their consistent connection. Keep reading to learn more.

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What are the differences between Landline SMS/MMS, iMessage, and RCS

You can use Texty Pro on any computer, iPhone, iPad, Android to send & receive text messages using your current business phone number (both landline & VoIP numbers are supported). Those messages are sent as SMS/MMS. Learn more about the difference between the text message types.

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What countries does Texty Pro support?

Texty Pro currently supports business texting in the United States and Canada. Businesses with a U.S. or Canadian landline and VoIP number can send and receive SMS and MMS text messages through the Texty Pro platform. Customers in these countries will see your messages as standard texts on their mobile devices, making communication seamless. If you operate outside of the North American Numbering Plan (NANP) for North America and the Caribbean, texting is not supported at this time. Keep reading to learn more.

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What file types can I send via text?

You can send and receive multimedia files via MMS, including images, audio, videos, PDFs, and vCard contact cards, as long as they are within the supported size limits. Supported image formats include BMP, GIF, JPG, JPEG, and PNG. For audio, MP3, WAV, M4A, and AMR formats are supported. Video formats such as MP4, M4V, 3GP, H.263, and H.264 are also accepted. To ensure reliable delivery, since all recipient mobile carriers impose size limitations, it is recommended to keep videos, images, and PDFs under approximately 1 MB. Keep reading to learn more.

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What happens when you text a landline?

When you text a landline that is not text-enabled, your message may not be delivered, or the sender may receive an error. If the landline is text-enabled with a service like Texty Pro, your message is received and can be replied to just like a standard SMS. This allows businesses to use their existing landline number for two-way texting without changing phone services. Text-enabled landlines help maintain professional communication while keeping conversations organized and accessible. Keep reading to learn more.

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What is a landline number?

A landline number is a fixed phone number assigned to a physical location, such as a business and connected to the Public Switched Telephone Network (PSTN) via copper wires or fiber-optic cables. Unlike mobile numbers, landline numbers don't change locations and are typically associated with a specific area code and geographic region. While mobile phones and Voice over Internet Protocol (VoIP) services have become more prevalent, landlines remain valued for their reliability, clear call quality, and consistent emergency services. In many cases, businesses maintain landline numbers to ensure stable communication and meet regulatory requirements. Keep reading to learn more.

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What is express consent for SMS compliance?

Express consent means a customer has clearly agreed to receive text messages from your business. This can be given by filling out a form, checking a box online, or verbally confirming in person or over the phone. Having express consent is important for compliance with texting regulations and ensures your messages are welcomed by recipients. It also protects your business from complaints or penalties related to unwanted communication. Keep reading to learn more.

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What is the character limit for SMS text messages?

Texty Pro sends standard SMS text messages with a 160-character limit per message, which aligns with the GSM-7 encoding standard. If you compose a message longer than 160 characters, Texty Pro splits it into multiple segments, each using an additional SMS credit. So a 300-character message would count as two credits. Keep in mind that using non-GSM characters, like emojis, will reduce the allowed characters per segment due to encoding differences. Keep reading to learn more.

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What is the file size limit for MMS text messages?

With MMS (Multimedia Messaging Service) text messaging, you can send files up to approximately 1 MB. However, actual size limits may vary depending on the recipient’s mobile carrier. To ensure successful delivery, it’s recommended to keep images, audio, videos, and PDFs under 1 MB, as US and Canadian carriers enforce size restrictions to maintain compatibility. Keep reading to learn more.

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What phone carriers can Texty Pro reach?

Texty Pro enables two-way SMS messaging with all major mobile carriers in the United States and Canada. This includes AT&T, T-Mobile, Verizon, US Cellular, Rogers, Telus, Bell, Freedom Mobile, and others. Additionally, Texty Pro supports texting with contacts in Puerto Rico and other countries within the North American Numbering Plan (NANP), such as the Bahamas, Jamaica, and the Dominican Republic. This extensive coverage ensures that businesses can effectively communicate with a broad customer base across North America. Keep reading to learn more.

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What spam words should I avoid sending in a text message?

Certain words and phrases can trigger spam filters and reduce the deliverability of your text messages. Avoid using terms like “free,” “guaranteed,” “urgent,” or excessive exclamation points, as these are commonly flagged by carriers. Businesses should focus on clear, professional messaging and ensure recipients have given consent to receive texts. Sending relevant, respectful messages helps maintain compliance and improves customer engagement. Keep reading to learn more.

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Where is Texty Pro available?

Texty Pro supports businesses that operate within the North American Numbering Plan (NANP), a telephone numbering system that is primarily used in North America and the Caribbean region. To be eligible, your business must use a 10-digit phone number with the country code "+1" (e.g., +1 XXX-XXX-XXXX). Keep reading to learn more.

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Which web browsers support notifications?

Texty Pro can send web push notifications with Chrome, Firefox, Microsoft Edge, and Safari (Mac) on computers and Android devices.

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Why does Texty Pro require my credit card information for the 14-day free trial?

Texty Pro requires a valid credit or debit card when starting the 14-day free trial to verify your identity and prevent misuse of the trial offer. No charges will be made during the trial period. Your subscription will automatically renew at the end of the trial based on the plan you've selected, either monthly or annually. You can cancel at any time during the trial to avoid charges. Keep reading to learn more.

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Signing Up

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  • What countries does Texty Pro support?
  • What phone numbers can businesses use for texting in the U.S. and Canada?
  • What phone carriers can Texty Pro reach?
  • How do I transfer my phone number to a new SMS text messaging service?

Accounts

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  • How to change my business name or profile photo in Texty Pro?
  • How do I cancel my subscription?
  • How do I change my password?
  • How many phone numbers can I add to my Texty Pro account?

Billing

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  • Why does Texty Pro require my credit card information for the 14-day free trial?
  • Is the 14 days free trial really free?
  • How do I cancel my subscription?
  • How much does Texty Pro cost?

Sending & Receiving

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  • How to send text from a computer?
  • How do I send a PDF file in a text message?
  • How do I send direct messages to a team member?
  • Can I send and receive photos and videos?

Phone Numbers

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  • What phone numbers can businesses use for texting in the U.S. and Canada?
  • What countries does Texty Pro support?
  • What phone carriers can Texty Pro reach?
  • What is a landline number?

Compliance

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  • What is TCPA Compliance?
  • What is Express Written Consent?
  • What is Texty Pro’s Anti-Spam Policy?
  • What is express consent for SMS compliance?

Notifications

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  • How do I configure text message notifications?
  • How do I enable web notification on my computer?
  • Which web browsers support notifications?

Contacts

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  • How to import contacts?
  • How to Block Text Messages Sent to My Business Number?

Automation

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  • What are auto replies?
  • How do I set up an after-hours auto reply?
  • How to Automatically Greet Returning Customers via Text?
  • How do I set up a first-time auto reply?

Canned Responses

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  • How do I add a new canned response?
  • How to use a canned responses
  • How do I schedule a text message?

Forwarding

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  • How do I forward incoming text messages sent to my business number to my email?
  • How do I forward incoming text messages sent to my business number to my mobile phone?
  • How to text from your mobile phone using your business phone number

Team Members

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  • How can I add a team member to my account?
  • How do I send direct messages to a team member?
  • How to add a private note to a text message that is only visible to me and my teammates?
  • How can I create a private channel to communicate with select team members?

Integrations

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  • How do I add an SMS chat widget on my website?
  • How can I add a click-to-text link on my website?

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