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Help CenterFrequently Asked Questions

Frequently Asked Questions

Have questions? Browse through our most frequently asked questions, answered to help you find the information you need quickly and easily.

What Is Canada’s Anti-Spam Legislation (CASL)?
SMS Character Encoding Explained: The Impact of Emojis on 160-Character Limits
Express Consent for SMS Compliance
How to Send a Link in a Text Message
What are the differences between Landline SMS/MMS, iMessage, and RCS
What SPAM words to avoid sending in a text message
What happens when you text a landline
How to receive SMS on PC without a cell phone

Can I message my employees through Texty Pro?

Absolutely! There are a few different ways to message your employees through Texty Pro in including SMS, Teamchat Direct Messages, Teamchat Private Channels, and Private Notes.

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Can I receive a phone call and message at the same time?

Yes, the business text messages you receive on your landline number will not interfere with your phone line. You can send and receive text messages while your phone is in use as Texty Pro does not interfere with your calls or your current phone bill and our service is independent of your phone carrier.

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Can I send and receive PDF attachments

Yes, you can send and receive PDF file attachments via text messages using your existing business phone number.

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Can I send and receive photos and videos?

Of course! With MMS messaging, you can send pictures, videos, PDFs and audio text messages. We also support emojis! 🙌

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Can I use my cell phone number?

No, it is highly discouraged to sign up using your cell phone number as your mobile service provider already provides text messaging service for your cell phone number. Texty Pro supports U.S. and Canada landline and VoIP phone numbers only.

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How can customers contact my business?

Customers can start a text message conversation by simply entering your business phone number in their mobile phone’s standard text messaging app, composing a message and pressing send. It’s no different than texting a friend and they don’t need to download a new app or signup to a service.

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How do I know when I receive a text message?

You'll receive a push notification when you receive a text message on your landline number.

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How long does it take to sign up?

Your phone number is text-enabled in less than a minute in most cases. It may take longer if your phone number has a block on it or if the phone number is already provisioned for SMS messaging through another service.

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How much does Texty Pro cost?

Texty Pro is free for 14 days with simple & affordable pricing for all businesses starting at less than $1 a day.

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How to receive text messages sent to my landline number?

It’s certainly a possibility. Learn about receiving SMS and MMS text messages sent to your business landline or VoIP number.

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Is the 14 days free trial really free?

Yes, we offer a 14 days free trial to our new business customers.

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What phone numbers can I use?

The best phone number you should use to text with customers is your current landline or VoIP business number that your customers are already calling you on. Not only will you be increasing communication efficiency by using the same phone number to take calls and business text messages, you'll also reduce confusion from customers trying to figure out what number to call and what number to text you on. Texty Pro service supports U.S. and Canadian landline or VoIP numbers.

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Are incoming SMS text messages free?

Yes, all incoming SMS text messages are free on every Texty Pro subscription plans.

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Can I add SMS text service to business landline?

Yes, you can add SMS text messaging to your business landline phone number. It does not matter if the landline number is from a analog phone or a digital VoIP phone.

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Can I use a landline phone number?

A landline number refers to a phone number assigned to a hardwired telephone often used in homes and most businesses.

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Can I use more than 1 phone number

Yes, Texty Pro supports the ability to add multiple phone numbers to your account.

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Can I use my VoIP phone number?

Yes, you can use your phone number associated with your VoIP (Voice over Internet Protocol) phone system to send and receive text messages with.

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Can I use my business phone number?

Absolutely! Texty Pro enables landline texting, letting you use your existing landline or VoIP phone number in the U.S. and Canada for texting and calls. No additional phone number, hardware or services are required from your telephone company.‍

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Can i set up a text service for my business?

Yes, you can set up a text messaging service for your business using your existing business phone number.

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Can my staff log in using their own devices?

Yes. You can invite your employees and team members to create accounts to text customers with their own devices using the same business phone number you signed up with.

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Express Consent for SMS Compliance

This article explains the importance of obtaining express consent for sending business text messages in compliance with U.S. regulations. It outlines what qualifies as express written consent under the Telephone Consumer Protection Act (TCPA) and FCC rules, and provides examples of how businesses can legally collect it such as through web forms, keywords, or recorded verbal agreements. The article also highlights why express consent matters, emphasizing the sender’s responsibility to document consent and the risks of non-compliance, including potential penalties and account termination.

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How do I send a text message from my computer?

You can use any computer to send a text message with Texty Pro. Simply sign in to Texty Pro start texting using your landline or VoIP phone number.

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How does the subscription billing work?

Texty Pro is a subscription based service. This means your plan renews automatically every month. You may cancel at any time during your subscription period to cancel the auto-renewal.

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How many phone numbers can I use?

With Texty Pro, you can use different text-enabled numbers for different needs, such as different teams, users, or places. You can quickly change between SMS inboxes and text from any of your numbers.

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How many text messages can I send?

You can send and receive as many messages as your subscription plan allows.

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How many users can be on a single account?

We offer three different plans, each with different user limits. Our Growth plan allows one user per account. Pro and Team plans allows more users to join under one account to text using the same phone number. Need to add more users than the allowed limit? Email us.

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How to Send a Link in a Text Message

Yes, you can send links in a text message and it’s a great way to simplify communication. This article explains how businesses can use SMS to share links for things like appointment confirmations, order tracking, resource pages, and surveys. It covers why links are effective, how to send them using your existing business number, and the risks of using public URL shorteners like Bitly or TinyURL. For best results, use full or branded links from your own domain to ensure deliverability and build trust with your recipients.

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How to receive SMS on PC without a cell phone

Text messaging is a powerful communication tool, but what if you find yourself without your cell phone? Whether you’re at work, using a computer, or simply prefer typing on a keyboard, there are ways to receive SMS messages directly on your PC. In this article, we’ll explore how you can achieve this using the Texty Pro service.

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How to send text from a computer?

Do you want to text from a computer for your business? Sign up to Texty Pro to start texting online.

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How to separate business and private text messages

Keep private text messages separate from business text messages by text-enabling your business's existing landline or VoIP phone number with Texty Pro.

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How to text enable your landline phone number

Register your US or Canadian landline/VoIP phone number through Texty Pro to text-enable your business for landline texting. Signup should take less than a minute.

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How to text message a PDF

SMS text message doesn't have to be a text-only 160 characters or less. You can also attach images and send it as an MMS text message to convey important content.

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SMS Character Encoding Explained: The Impact of Emojis on 160-Character Limits

When sending SMS messages, understanding character encoding is key to maximizing the message length and avoiding unexpected issues. This article explains why SMS messages are typically limited to 160 characters and how adding emojis can reduce that character limit.

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Transfer your number to a new SMS service

How to switch your business phone number from your current SMS text messaging service to Texty Pro in a few easy steps.

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What Is Canada’s Anti-Spam Legislation (CASL)?

Canada’s Anti-Spam Legislation, commonly known as CASL, is a federal law that regulates how businesses and individuals can send commercial electronic messages (CEMs) to recipients in Canada. This law applies to emails, text messages, social media direct messages, and other forms of digital communication that have a commercial purpose. CASL came into force on July 1, 2014, and is considered one of the most rigorous anti-spam laws in the world.

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What Is a Landline?

A landline is a regular (fixed) telephone service used in homes and businesses.

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What SPAM words to avoid sending in a text message

Some words can trigger spam filters by mobile carriers, so it's crucial to be mindful of them when messaging multiple recipients. This ensures your important messages get through without a hitch.

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What are the differences between Landline SMS/MMS, iMessage, and RCS

You can use Texty Pro on any computer, iPhone, iPad, Android to send & receive text messages using your current business phone number (both landline & VoIP numbers are supported). Those messages are sent as SMS/MMS. Learn more about the difference between the text message types.

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What countries does Texty Pro support?

Texty Pro supports SMS text messaging for business phone numbers in: United States, Canada, Puerto Rico and more.

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What file types can I send and receive?

You can send and receive pictures, audio, and video files via text messaging. Click to view the file extensions that we currently support. Other file types are not currently compatible. Texty Pro delivers picture, video, or audio messages of up to 1MB

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What happens when you text a landline

When you send a text message to a landline, the outcome depends on the landline phone service or carrier’s capabilities. If the service supports text-to-landline messaging, several things can happen:

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What is the character limit for SMS text messages?

The SMS (Short Message Service) format allows users to send and receive text messages of up to 160 characters.

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What is the file size limit for MMS text messages?

The Texty Pro service delivers picture, video, or audio messages of up to 1MB but please keep in mind that all networks restrict the size of MMS. Due to the differences in devices, file types, and transcoding, we recommend that you send files that are no larger than 500KB to ensure delivery.

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What phone carriers can Texty Pro reach?

A phone number that is text-enabled through Texty Pro can reach all major carriers in the United States and Canada.

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Where is Texty Pro available?

Texty Pro supports businesses that operate within the North American Numbering Plan (NANP), a telephone numbering system that is primarily used in North America and the Caribbean region.

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Which web browsers support notifications?

Texty Pro can send web push notifications with Chrome, Firefox, Microsoft Edge, and Safari (Mac) on computers and Android devices.

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Why do you need my credit card for a free trial?

We require that you provide a valid credit or debit card when you start your free trial to prevent any interruptions to your service. No charges will be made during your free trial. Your subscription automatically renews either monthly or annually based on the plan you've chosen.

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Signing Up

View More
  • What countries does Texty Pro support?
  • What phone numbers can I use?
  • What phone carriers can Texty Pro reach?
  • Transfer your number to a new SMS service

Accounts

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  • How to update business name or profile photo
  • How do I cancel my subscription?
  • How do I change my password?
  • How many phone numbers can I use?

Billing

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  • Why do you need my credit card for a free trial?
  • Is the 14 days free trial really free?
  • How do I cancel my subscription?
  • How much does Texty Pro cost?

Sending & Receiving

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  • How to send text from a computer?
  • How to text message a PDF
  • How to directly message a team member
  • Can I send and receive photos and videos?

Phone Numbers

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  • What phone numbers can I use?
  • What countries does Texty Pro support?
  • What phone carriers can Texty Pro reach?
  • Can I use a landline phone number?

Compliance

View More
  • What is TCPA Compliance?
  • What is Express Written Consent?
  • Anti-spam policy
  • Express Consent for SMS Compliance

Notifications

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  • How to configure notifications
  • How do I enable web notification on my computer?
  • Which web browsers support notifications?

Contacts

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  • How to import contacts
  • How to Block Text Messages

Automation

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  • What are auto replies?
  • Setting up an after hours auto reply
  • Setting up a recurring greeting auto reply
  • Setting up an introductory greeting auto reply

Canned Responses

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  • How to create a new canned response
  • How to use a canned responses
  • How to schedule a text message

Forwarding

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  • How do I forward new messages to my email?
  • How do I forward new messages to my mobile phone number?
  • How to text from your mobile phone

Team Members

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  • How can I add a team member to my account?
  • How to directly message a team member
  • How to add a private note in a text message that is only visible to you and your teammates
  • How to create a private channel

Integrations

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  • How to add a Text Us Widget on your website
  • How to add a click to text link

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Texty Pro supports all major mobile carriers in the US and Canada.

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Business Industries

  • Automotive Sales & Repair
  • Beauty Salons & Spas
  • Customer Service
  • Gyms & Fitness
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