We know you have questions. Here are answers to some frequently asked questions we're often asked.
Customers can start a text message conversation by simply entering your business phone number in their mobile phone’s standard text messaging app, composing a message and pressing send. It’s no different than texting a friend and they don’t need to download a new app or signup to a service.
Absolutely! There are a few different ways to message your employees through Texty Pro in including SMS, Teamchat Direct Messages, Teamchat Private Channels, and Private Notes.
Yes, we offer a 14 days free trial to our new business customers.
Your phone number is text-enabled in less than a minute in most cases. It may take longer if your phone number has a block on it or if the phone number is already provisioned for SMS messaging through another service.
The best phone number you should use to text with customers is your current landline or VoIP business number that your customers are already calling you on. Not only will you be increasing communication efficiency by using the same phone number to take calls and business text messages, you'll also reduce confusion from customers trying to figure out what number to call and what number to text you on. Texty Pro service supports U.S. and Canadian landline or VoIP numbers.
No, it is highly discouraged to sign up using your cell phone number as your mobile service provider already provides text messaging service for your cell phone number. Texty Pro supports U.S. and Canada landline and VoIP phone numbers only.
Texty Pro is free for 14 days with simple & affordable pricing for all businesses starting at less than $1 a day.
Yes, the business text messages you receive on your landline number will not interfere with your phone line. You can send and receive text messages while your phone is in use as Texty Pro does not interfere with your calls or your current phone bill and our service is independent of your phone carrier.
Of course! MMS picture picture, video, and audio text messages are supported on Small Business plans and higher. We also support emojis on all plans! 🙌
You'll receive a push notification when you receive a text message on your landline number.
SMS text message doesn't have to be a text-only 160 characters or less. You can also attach images and send it as an MMS text message to convey important content.
You can send and receive pictures, audio, and video files via text messaging. Click to view the file extensions that we currently support. Other file types are not currently compatible. Texty Pro delivers picture, video, or audio messages of up to 1MB
The Texty Pro service delivers picture, video, or audio messages of up to 1MB but please keep in mind that all networks restrict the size of MMS. Due to the differences in devices, file types, and transcoding, we recommend that you send files that are no larger than 500KB to ensure delivery.
We require that you provide a valid credit or debit card when you start your free trial to prevent any interruptions to your service. No charges will be made during your free trial. Your subscription automatically renews either monthly or annually based on the plan you've chosen.
Texty Pro is available in the U.S. and Canada only.
The SMS (Short Message Service) format allows users to send and receive text messages of up to 160 characters.
We offer three plans: Growth: 500 messages per month, Pro: 2000 messages per month and Team: 4000 messages per month.
Yes. You can invite your employees and team members to create accounts to text customers with their own devices using the same business phone number you signed up with.
Do you want to text from a computer for your business? Sign up to Texty Pro to start texting online.
Texty Pro can send web push notifications with Chrome, Firefox, Microsoft Edge, and Safari (Mac) on computers and Android devices.
Yes, you can use your phone number associated with your VoIP (Voice over Internet Protocol) phone system to send and receive text messages with.
We offer three different plans, each with different user limits. Our Growth plan allows one user per account. Pro and Team plans allows more users to join under one account to text using the same phone number. Need to add more users than the allowed limit? Email us.
Texty Pro is a subscription based service. This means your plan renews automatically every month. You may cancel at any time during your subscription period to cancel the auto-renewal.
Yes, you can add SMS text messaging to your business landline phone number. It does not matter if the landline number is from a analog phone or a digital VoIP phone.
Absolutely! Texty Pro enables landline texting, letting you use your existing landline or VoIP phone number in the U.S. and Canada for texting and calls. No additional phone number, hardware or services are required from your telephone company.
A landline is a regular (fixed) telephone service used in homes and businesses.
A phone number that is text-enabled through Texty Pro can reach all major carriers in the United States and Canada.
Yes, all incoming SMS text messages are free on every Texty Pro subscription plans.
You can use any computer to send a text message with Texty Pro. Simply sign in to Texty Pro start texting using your landline or VoIP phone number.
A landline number refers to a phone number assigned to a hardwired telephone often used in homes and most businesses.
Yes, you can set up a text messaging service for your business using your existing business phone number.
Register your US or Canadian landline/VoIP phone number through Texty Pro to text-enable your business for landline texting. Signup should take less than a minute.
Keep private text messages separate from business text messages by text-enabling your business's existing landline or VoIP phone number with Texty Pro.
New to Business Text messaging? Learn everything you need to know to start texting with your landline.
From sending a business text message to inviting a member to your team, learn how to use Texty Pro.
