From sending a business text message to inviting a member to your team, learn how to use Texty Pro.
Agree to the browser permission for notifications when you first sign in. That allows sound notifications to play for all messages. Email and text notifications are optional, forwarding new messages to your mobile phone number or email address.
With Texty Pro, you can leave a private note directly in an SMS conversation for yourself and other iternal team members to see. This private note will be be sent to your customers. Learn how to add a note within a text messaging conversation that is only visible to you and your teammates.
You can enable automatic reply to all messages that you receive during off hours. Before you can enable after business hours auto reply, you’ll have to enter your hours of operations.
Can you print a text message conversation? Yes, you can and there are many reasons why you would want to print hard copies of your text messages to archive along with backing it up on the cloud.
You can cancel your account at any time during your subscription by sending us an email to support@xedia.net. Note: If you cancel your subscription, you will still have use of your paid plan for the remainder of your subscription term.
Want to send a text message to a group of customers?
With Team and Pro plans, you can invite team members to text together by adding their email address in the member management page.
To change the password, open the settings tab. Under Account Details, click the “Change Password” button. The current password is required as well as confirmation of the new password. Press “Save”
There are so many reasons why your messages are not being delivered.
Adding an SMS signature to your business text messages is one of the easiest ways of improving your text messages. SMS signatures makes every text message feel professional while humanizing the interaction that improves the customer experience.
Press SHIFT + ENTER in the SMS text input field to add a line break.
How to log into Texty Pro web app
What is TCPA Compliance and how does it affect businesses?
You can forward all incoming text messages to your email address.
They may already be texting you but you won't be able to receive them without a business texting service. To let your customers know that they can text you, add “call or text us at (xxx) xxx-xxxx” on your website, social media, physical advertisements, or wherever your number is displayed. You can also let your current customers know with a message through email, text, or social media: “You can now also text us at our business number (xxx) xxx-xxxx. We’d love to hear from you.”
You can assign a user to a SMS channel within the channel header
How to set up your business details such as your business address or hours of operations
Team or Pro plan subscribers can invite staff members by email to create their profiles.
All members can edit their profile information in the settings page. Each member can add and edit their profile picture, full name, display name, and job title to assist in team collaboration.
This feature allows you to automatically reply to all customers who texts your business during off-hours
You can send a mass text message by entering multiple phone numbers separated by comma.
Create a private channel in the team tab to talk with members in an organized way
You can remove a SMS conversation from the channel list with a swipe left
Texty Pro works on the device you're using right now or any computer or a mobile phone with an internet connection.
Yes, you can change your business name and image at any time. You can start by going into Business Details in the settings tab.
Importing of contacts is currently in development and will be available soon
You can set up message forwarding to have all incoming messages sent by text to your mobile phone.
Texty Pro text message alerts keep you informed of all messages you receive, whether you’re on a computer or a mobile phone. Changing the notifications settings will affect how and when your notifications appears.
This feature allows you to automatically greet customers who texts your business for the first time
Texty Pro text message notification alerts will inform you of all messages you receive, whether you’re logged in on a computer or our app on a mobile phone.
Use the team tab to send a message to one or more member
Changing your SMS carrier? Take a look at our quick guide on how to get your phone number released from a text messaging provider to use it on Texty Pro.
Once you sign up to our business text messaging service, simply sign in on any modern web browser or download our iOS app or Android app to start sending and receiving sms text messages using your landline phone number.
We know you have questions. Here are answers to some frequently asked questions we're often asked.
New to Business Text messaging? Learn everything you need to know to start texting with your landline.
