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Help CenterUsing Texty Pro

Using Texty Pro

Have questions? Browse through our most frequently asked questions, answered to help you find the information you need quickly and easily.

How to Archive Text Messages
How to export text messages to your computer
How to check my usage history
How to tell if someone read your text message
Anti-spam policy
Re-activating an account
Change subscription plan
Add or update payment method

How to create a new canned response

Easily create personalized Canned Responses that include recipients' names and dynamic information with just a few clicks. Use them for commonly used texts, greetings, or frequently asked questions, and streamline your customer communication effortlessly.

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How to schedule a text message

Scheduling a text message offers a range of benefits that can enhance your communication strategy. First and foremost, it saves you time and effort by allowing you to plan and schedule messages in advance. This means you can streamline your workflow and focus on other important tasks without worrying about sending messages manually.

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How to use a canned responses

With just a few clicks, effortlessly send your text message using custom canned responses, saving valuable time and effort that would have been wasted on composing a response from scratch.

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Add or update payment method

How to add a new payment method to your Texty Pro account

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Anti-spam policy

Texty Pro has a zero-tolerance policy for text message spam.

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Can I text more than one person at a time?

You can send a text message to multiple recipients by entering multiple phone numbers separated by commas.

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Can my staff join Texty Pro?

Users of Texty Pro who are subscribed to either the Team or Pro plans have the ability to invite multiple users to their account. By sending an email invitation to their staff members, they can create their own Texty Pro account and start sending and receiving text messages using the same business phone number.

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Change subscription plan

How to switch to a different subscription plan

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How can I add a line break in my text message?

Press SHIFT + ENTER in the SMS text input field to add a line break.

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How can I add a team member to my account?

With Team and Pro plans, you can invite team members to text together by adding their email address in the member management page.

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How do I cancel my subscription?

You can cancel your account anytime during your subscription or free trial by logging in, navigating to the Billing tab in Settings, and clicking 'Cancel Subscription.' Alternatively, email support@texty.pro from your account's registered email. Note: Canceling will permanently erase your data.

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How do I change my password?

To change your password, go to the Settings page and go to the 'Password' tab. The current password is required as well as confirmation of the new password.

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How do I check if I received text messages?

Texty Pro text message notification alerts will inform you of all messages you receive, whether you’re logged in on a computer or our app on a mobile phone.

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How do I communicate to customers that you can text my business number?

They may already be texting you but you won't be able to receive them without a business texting service. To let your customers know that they can text you, add “call or text us at (xxx) xxx-xxxx” on your website, social media, physical advertisements, or wherever your number is displayed. You can also let your current customers know with a message through email, text, or social media: “You can now also text us at our business number (xxx) xxx-xxxx. We’d love to hear from you.”

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How do I enable web notification on my computer?

Agree to the browser permission for notifications when you first sign in. That allows sound notifications to play for all messages. Email and text notifications are optional, forwarding new messages to your mobile phone number or email address.

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How do I forward new messages to my email?

You can forward all incoming text messages to your email address.

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How do I forward new messages to my mobile phone number?

You can set up message forwarding to have all incoming messages sent by text to your mobile phone.

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How do I use Texty Pro to send & receive text messages with customers?

Once you sign up to our business text messaging service, simply sign in on any modern web browser or download our iOS app or Android app to start sending and receiving sms text messages using your landline phone number.

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How to Archive Text Messages

Archiving text messages is a useful way to keep your text message inbox organized while still retaining important conversations. You can archive conversations using either the web platform or the mobile app. Here’s how:

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How to Block Text Messages

Receiving unsolicited text messages? You can block any text messages sent to your business number. Click on a text message conversation you want to block, click More > Block Contact > Block.

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How to Pin a Text Message

Want to highlight an important text message? You can do so by pinning a text message. Click on a text message conversation you want to block, click More > Pin Message.

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How to Switch SMS Carriers

Changing your SMS carrier? Take a look at our quick guide on how to get your phone number released from a text messaging provider to use it on Texty Pro.

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How to add a Text Us Widget on your website

Text Us Widget also known as an SMS Chat Widget is a handy feature that lets your website visitors text you directly from your site. It shows up as a small chat box that they can use to ask you anything they want.

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How to add a click to text link

Want more text messages over phone calls? With just a short HTML snippet, you can add a link on your website that will send an SMS text message from the sender's mobile phone.

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How to add a personal signature

Adding an SMS signature to your business text messages is one of the easiest ways of improving your text messages. SMS signatures makes every text message feel professional while humanizing the interaction that improves the customer experience.

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How to add a private note in a text message that is only visible to you and your teammates

With Texty Pro, you can leave private notes directly in an SMS conversation thread for yourself and your team members to see. This private note will not be sent to your customers. Learn how to add a note within a text messaging conversation that is only visible to you and your teammates.

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How to add your business hours

You can enable automatic reply to all messages that you receive during off hours. Before you can enable after business hours auto reply, you’ll have to enter your hours of operations.

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How to assign a conversation

You can assign a user to a SMS channel within the channel header

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How to check my usage history

Checking your text message usage history can help you avoid overage charges on your subscription.

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How to configure notifications

Texty Pro text message alerts keep you informed of all messages you receive, whether you’re on a computer or a mobile phone. Changing the notifications settings will affect how and when your notifications appears.

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How to create a private channel

Create a private channel in the team tab to talk with members in an organized way

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How to delete a text message

You can remove a SMS conversation from the channel list by swiping left or moving your mouse cursor over the text message conversation you want to delete and clicking on the X icon that appears.

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How to directly message a team member

Use the team tab to send a message to one or more member

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How to export text messages to your computer

Exporting your text messages to your computer provides several benefits, such as data backup, accurate record-keeping, enhanced collaboration with team members when texting for business, and efficient searching and organization of conversations. In this blog post, we'll explore in depth why archiving your text messages is essential and provide a step-by-step guide on how to export your texts to your computer.

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How to import contacts

If you already have a list of business contacts, you can simply import them into Texty Pro.

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How to mark a text message as unread

Did you receive a text message but can't respond to it at the moment? You can mark the text message as unread so you can return to it later.

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How to print a text message?

Can you print a text message conversation? Yes, you can and there are many reasons why you would want to print hard copies of your text messages to archive along with backing it up on the cloud.

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How to send an SMS text message to multiple recipients

Want to send a text message to a group of customers?

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How to set up & edit your profile

All members can edit their profile information in the settings page. Each member can add and edit their profile picture, full name, display name, and job title to assist in team collaboration.

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How to tell if someone read your text message

With Texty Pro, you can easily see if a team member has read a text. Once a message is read, Texty Pro displays a small badge below it.

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How to text from your mobile phone

Download the Texty Pro mobile app available on iOS and Android to text with customers on-the-go using your business phone number.

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How to update business name or profile photo

Yes, you can change your business name and image at any time. You can start by going into Business Details in the settings tab.

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How to use multiple phone numbers for texting

Texty Pro lets you have multiple text-enabled numbers in the same account for different purposes, such as different departments, users, or locations. You can easily switch between SMS inboxes and send and receive texts from any of your numbers.

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Logging into Texty Pro web app

How to log into Texty Pro web app

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On what devices can I use Texty Pro?

Texty Pro works on the device you're using right now or any computer or a mobile phone with an internet connection.

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Re-activating an account

How to reactivate your Texty Pro account

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Setting up a recurring greeting auto reply

The recurring greeting auto reply feature allows you to automatically greet returning customers who has already texted your business in the past.

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Setting up an after hours auto reply

This feature allows you to automatically reply to all customers who texts your business during off-hours

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Setting up an introductory greeting auto reply

This feature allows you to automatically greet customers who texts your business for the first time

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Setting up your business details

How to set up your business details such as your business address or hours of operations

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What is TCPA Compliance?

What is TCPA Compliance and how does it affect businesses?

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Why didn't my text message get delivered?

There are so many reasons why your messages are not being delivered.

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Signing Up

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  • What countries does Texty Pro support?
  • What phone numbers can I use?
  • What phone carriers can Texty Pro reach?
  • Transfer your number to a new SMS service

Accounts

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  • How to update business name or profile photo
  • How do I cancel my subscription?
  • How do I change my password?
  • How many phone numbers can I use?

Billing

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  • Why do you need my credit card for a free trial?
  • Is the 14 days free trial really free?
  • How do I cancel my subscription?
  • How much does Texty Pro cost?

Sending & Receiving

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  • How to send text from a computer?
  • How to text message a PDF
  • How to directly message a team member
  • Can I send and receive photos and videos?

Phone Numbers

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  • What phone numbers can I use?
  • What countries does Texty Pro support?
  • What phone carriers can Texty Pro reach?
  • Can I use a landline phone number?

Compliance

View More
  • What is TCPA Compliance?
  • What is Express Written Consent?
  • Anti-spam policy
  • Express Consent for SMS Compliance

Notifications

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  • How to configure notifications
  • How do I enable web notification on my computer?
  • Which web browsers support notifications?

Contacts

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  • How to import contacts
  • How to Block Text Messages

Automation

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  • What are auto replies?
  • Setting up an after hours auto reply
  • Setting up a recurring greeting auto reply
  • Setting up an introductory greeting auto reply

Canned Responses

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  • How to create a new canned response
  • How to use a canned responses
  • How to schedule a text message

Forwarding

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  • How do I forward new messages to my email?
  • How do I forward new messages to my mobile phone number?
  • How to text from your mobile phone

Team Members

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  • How can I add a team member to my account?
  • How to directly message a team member
  • How to add a private note in a text message that is only visible to you and your teammates
  • How to create a private channel

Integrations

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  • How to add a Text Us Widget on your website
  • How to add a click to text link

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Texty Pro supports all major mobile carriers in the US and Canada.

Texty Pro
The preferred texting platform for the most customer-centric organizations.

Text on the web or mobile app

Download Texty Pro Business Texting App today from the iOS AppStoreDownload Texty Pro Business Texting App today from Google Play
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Business Industries

  • Automotive Sales & Repair
  • Beauty Salons & Spas
  • Customer Service
  • Gyms & Fitness
  • Home Services & Construction
  • Insurance Agencies
  • Law Firms
  • Medical & Healthcare
  • Real Estate Agencies
  • Restaurants & Take Out
  • Retail Business
  • Religious Groups
  • Small Business
  • Veterinary & Pet Care

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