Have questions? Browse through our most frequently asked questions, answered to help you find the information you need quickly and easily.
You can create template messages also known as canned responses to save time when sending common replies. Once added, you can quickly insert these responses into conversations without typing the same message repeatedly. This feature helps maintain consistency in communication and speeds up customer interactions while keeping your responses professional. Keep reading to learn more.
Continue Reading →You can schedule text messages to be sent at a future date and time, helping you plan communications in advance. Simply compose your message in the web app, then click on the clock icon to select the date and time you want it sent, and confirm the schedule. This ensures your messages are delivered when most effective, even if you are unavailable. Scheduled texting is especially useful for reminders and follow-ups, allowing your business to stay engaged with customers efficiently. Keep reading to learn more.
Continue Reading →Using custom templates also known as canned responses is simple and helps you reply quickly to common questions. Open a conversation and click on the lightning bolt icon to select the canned response you want. You can then send it as is or customize it before sending to add a personal touch. This saves time, ensures consistent messaging, and keeps communication professional without retyping the same responses repeatedly. Keep reading to learn more.
Continue Reading →You can send a text message to multiple recipients by entering multiple phone numbers separated by commas.
Continue Reading →Yes, with Texty Pro's Team and Pro plans, you can invite your staff to join your account. By sending an email invitation, your team members can create their own profiles and start sending and receiving text messages using your business phone number. The Pro plan allows up to three users, while the Team plan accommodates up to six users. This setup enables your team to collaborate effectively, enhancing customer service and communication efficiency. Each member can access the account from their own device, ensuring seamless integration into your existing workflow. Keep reading to learn more.
Continue Reading →You can add a click-to-text link on your website so visitors can easily send a message to your business. By creating a simple HTML link or button with your Texty Pro-enabled number, clicking it will open the user’s default text messaging app with your number pre-filled. This makes it easy for customers to reach you directly from your website without manually entering your number. Adding click-to-text links can increase engagement, improve customer experience, and drive more immediate responses to inquiries.
Continue Reading →To add a line break in your text message, simply press Shift + Enter (or Shift + Return) on your keyboard while typing. This will move the cursor to the next line, allowing you to separate text for better readability. Line breaks are useful for structuring longer messages, making them easier for customers to read and follow. You can also adjust your settings so that pressing just the Enter or Return key creates a line break. Keep reading to learn more.
Continue Reading →If your Texty Pro subscription includes the Pro or Team plan, you can invite team members using just their email addresses. During the sign-up process, you’ll have the option to send invites to multiple team members at once, or you can add them later by visiting the Member tab in Settings. Once invited, the member receives an email to create their own profile and join your account. This enables seamless team collaboration allowing members to send and receive messages from the same business number. You can manage and adjust your team anytime through your account settings. Keep reading to learn more.
Continue Reading →Assigning a conversation improves team accountability by clearly showing who is responsible for follow-up. To do this, open the relevant SMS conversation, click the Assign button in the channel header, select a team member, and the platform will notify both users who made the assignment and who received it. Once assigned, the assigned user’s name appears in the conversation list and you can filter messages by “Assigned to me,” “Unassigned,” or “All messages” to stay organized. This feature helps ensure that no customer inquiry is left unattended and promotes efficient team workflows. Keep reading to learn more.
Continue Reading →Private channels in Texty Pro let your team hold focused discussions on projects or topics without affecting your SMS usage. To create one, go to the left side bar, click the plus icon next to Channels, name the channel, select the members to include, and then click Create channel. Once created, only invited members can see and participate in the conversation. You can add more members at any time and easily manage access, all within Texty Pro’s internal communication system. Keep reading to learn more.
Continue Reading →To let your customers know they can text your business number, consider updating your website, email signature, and social media profiles with a message like "Call or text us at [your number] for support or inquiries." Additionally, you can send a message to your current customers via email, text, or social media, informing them that they can now reach you through text. Including this information on your business cards and physical advertisements can also help spread the word. Remember to keep your message clear and concise, and include any relevant information such as hours of operation and response time expectations. Keep reading to learn more.
Continue Reading →Texty Pro makes it easy to humanize your messages and reinforce your brand by adding a personal signature to every text. To enable it, log into Texty Pro, navigate to Settings, and find the "Personal Signature" toggle under the My Account section. Once enabled, you can compose the signature you’d like to appear, choose whether it appears with every message or just once per conversation each day, and click Save Changes. This simple feature helps your messages feel more personal and professional while streamlining your communication. Keep reading to learn more.
Continue Reading →With Texty Pro, you can add an SMS chat widget to your website to let visitors send messages directly to your business. Simply copy the widget code provided in your Texty Pro account and paste it into your website’s HTML. Once installed, visitors can click the widget to start a conversation using their default text messaging app. This feature makes it easy for customers to reach you instantly and helps improve engagement and response times. Keep reading to learn more.
Continue Reading →To add your business hours, log in to the web app as the admin of the account and navigate to Settings > Account > Business Hours. In the Business Hours section, select your opening and closing times for each day of the week. If your business is closed on a particular day, you can set that day to "Closed." After entering your hours, click Save Changes to update your settings. Setting up your business hours allows you to enable features like after-hours auto-replies and control the display of your Text Us Widget on your website during working hours. Keep reading to learn more.
Continue Reading →You can easily manage your payment information directly in your Texty Pro account settings. To add or update a payment method, log in to your account as the admin of the account and go to the billing tab. From there, you can securely enter new credit card details or update existing ones to ensure uninterrupted service. Changes take effect immediately, so your future invoices will be billed to the updated method. Keeping your payment details current helps prevent service disruptions and ensures your business texting continues without interruption. Keep reading to learn more.
Continue Reading →Archiving text messages allows you to remove conversations from your active inbox without deleting them. This helps keep your workspace organized while preserving important communication for future reference. Archived messages remain securely stored in your account and can be retrieved whenever needed. Using the archive feature makes it easier to manage customer conversations and maintain a clean inbox.
Continue Reading →To cancel your subscription, log in to your account and navigate to Settings > Billing. Click the "Cancel Subscription" button to initiate the cancellation process. Please note that canceling your subscription will permanently erase all your data, and no refunds will be issued as per the Terms of Service. If you're within the 14-day free trial period, you can cancel at any time without incurring charges. For monthly or annual subscriptions, cancellation will take effect at the end of your current billing cycle. Keep reading to learn more.
Continue Reading →To change your password, go to the Settings page and select the 'Password' tab. You’ll need to enter your current password and confirm your new one. Keep reading to learn more.
Continue Reading →You can switch to a different subscription plan directly in your Texty Pro account settings. Simply log in as the admin, go to the Billing tab, and click on the Update Subscription Plan button to choose the plan that best fits your needs. Any billing adjustments will be automatically applied. Updating your plan ensures you’re always using Texty Pro in the way that works best for your business. Keep reading to learn more.
Continue Reading →If your landline has been text-enabled with Texty Pro, you can check incoming text messages directly from the web app or mobile app. All received messages will appear in your inbox, and you can reply to them just as you would from a regular phone number. Notifications can be configured on your computer through a web browser, or via email or mobile forwarding, giving you peace of mind that no customer message goes unnoticed. You can also download our mobile app to receive real-time notifications of new text messages. Keep reading to learn more.
Continue Reading →You can view your usage history directly from your Texty Pro account. By going to the billing tab inside the settings page, you can see the number of messages sent and received, along with any overages. This makes it easy to track your activity, monitor limits, and manage costs. Reviewing your usage regularly helps ensure your plan continues to meet your business texting needs. Keep reading to learn more.
Continue Reading →You can choose to receive push notification alerts on your computer through a web browser or enable email forwarding options for added flexibility. Adjusting your notification settings lets you decide how and when you want to be notified, whether that means getting real-time pop-ups, email summaries, or message forwarding to your phone. This way, you can stay on top of conversations while keeping your workflow uninterrupted. Keep reading to learn more.
Continue Reading →Agree to the browser permission for notifications when you first sign in. That allows sound notifications to play for all messages. Email and text notifications are optional, forwarding new messages to your mobile phone number or email address.
Continue Reading →Exporting your text messages to your computer provides several benefits, such as data backup, accurate record-keeping, enhanced collaboration with team members when texting for business, and efficient searching and organization of conversations. In this blog post, we'll explore in depth why archiving your text messages is essential and provide a step-by-step guide on how to export your texts to your computer. Keep reading to learn more.
Continue Reading →You can easily forward incoming text messages sent to your business number from your Texty Pro account to your email address, keeping you informed even when not signed in. To enable this, log into Texty Pro and go to Settings, then open the Message Forwarding tab and toggle on "Forward to Email." Enter the email address you want notifications sent to and click Save Changes. You can update or disable this anytime in your settings. This option ensures you stay up to date on new messages without needing to be logged into the platform. Keep reading to learn more.
Continue Reading →You can stay informed of new incoming text messages sent to your business number by enabling mobile forwarding in Texty Pro, which sends a copy of each incoming message to your mobile number as a text. Simply log in to your account, go to Settings, open the Message Forwarding tab, toggle on "Forward to Mobile Phone," enter your mobile number, and click Save Changes. While you’ll receive the content on your mobile device, you’ll still need to log into Texty Pro to reply, and keep in mind that forwarding uses SMS credits. Keep reading to learn more.
Continue Reading →To access the Texty Pro web app, open your preferred web browser and visit https://chat.texty.pro/login. Enter the email address or business phone number associated with your account as your login ID. If you've forgotten your password, click on the "Forgot Password" link to receive a reset email. Once logged in, you'll be able to send and receive text messages using your existing business landline or VoIP number. Texty Pro's web app is compatible with all major browsers and supports all major mobile carriers in the U.S. and Canada. Keep reading to learn more.
Continue Reading →You can mark a text message as unread to help manage your inbox and keep track of messages that require follow-up. Simply select the message and choose the “Mark as Unread” option by clicking on the more icon (•••). The message will then appear as new in your inbox, making it easier to remember to respond later. This feature is especially helpful for managing multiple conversations and ensuring no important messages are overlooked.
Continue Reading →You can pin important text messages to keep them easily accessible. Simply select the message you want to pin and choose the “Pin Message” option from the menu. Pinned messages show highlighted and pinned to the info bar, allowing you and your team to quickly reference key conversations without searching through your inbox. This feature is especially useful for tracking high-priority messages, ongoing customer requests, or important reminders. Keep reading to learn more.
Continue Reading →You can print a text message conversation in Texty Pro by first logging into your account and selecting the conversation you want to print. Then open the overflow menu (•••), choose the option to view only the text of the conversation, and either copy the text into a document in your preferred word processor or use your computer’s print dialogue (Command + P on Mac or Control + P on Windows) to print directly. This method lets you create a physical record for archiving or review while keeping the process quick and seamless. Keep reading to learn more.
Continue Reading →Direct messaging lets you start private conversations with one or more of your team members without affecting your SMS count. Simply click the new message icon in the Direct Messages section, select the team members you want to include, and create the message. Only invited members will see and participate in the conversation. This helps your team stay connected privately and efficiently within the Texty Pro platform. Keep reading to learn more.
Continue Reading →To set up a first-time auto reply, log in to your account and navigate to Settings > Account Details > Auto Replies. Click the toggle next to Introductory One-time Greeting to enable it. In the provided text box, craft a welcoming message that will be sent automatically to new customers texting your business for the first time. After composing your message, click Save Changes to activate the auto reply. Optionally, you can add a delay to the auto reply or set it so that the message won't be triggered if you message the customer first during off-hours. Keep reading to learn more.
Continue Reading →To set up an after-hours auto reply, log in to your account and navigate to Settings > Account Details > Auto Replies. Click the toggle next to Off-hours Reply to enable it. Craft a message that will be sent automatically to customers who text your business outside of your specified business hours. After composing your message, click Save Changes to activate the auto reply. Please note that only the primary account owner can set this feature. Additionally, ensure that your business hours are set under Settings > Account Details > Business Hours, as the after-hours auto reply relies on this information. Keep reading to learn more.
Continue Reading →You can set up or update your profile by navigating to Settings and opening the My Profile tab. There you can add or edit your profile photo, full name, display name, and job title to help your team easily identify you in conversations and channels. Your profile information stays private and is not shared via text messaging. It’s used only for internal team visibility. Keep reading to learn more.
Continue Reading →To set up your business details in Texty Pro, navigate to Settings and select the General tab. Here, you can update your business logo, which is used internally and displayed externally in places such as your Text Us Widget. Additionally, you can update your business address, which is utilized as dynamic text for auto replies and canned responses. For configuring your hours of operation, go to Settings > Account Details and add your business hours. If your account has multiple numbers, you can adjust the hours for each number individually by going to Settings > Account Name > Account Details. Keep reading to learn more.
Continue Reading →If your office landline number is currently text-enabled through a business text messaging service, switching to Texty Pro is a straightforward process. First, ask your current SMS provider to release your number by deleting the NNID or SPID associated with your landline. Once released, sign up for Texty Pro, choose a subscription plan, and complete and submit the Subscriber Letter of Authorization form to authorize text-enabling through Texty Pro. Keep reading to learn more.
Continue Reading →Once you sign up to our business text messaging service, simply sign in on any modern web browser or download our iOS app or Android app to start sending and receiving sms text messages using your landline phone number.
Continue Reading →With Texty Pro, you can manage multiple phone numbers from a single account, allowing you to separate departments or locations. Each number can send and receive SMS and MMS messages independently, and all conversations are accessible in the web and mobile app. This setup helps businesses keep communication organized while using dedicated numbers for specific purposes. It also allows team members to manage messages efficiently without mixing personal or unrelated communications. Keep reading to learn more.
Continue Reading →With Texty Pro, you can set up a recurring greeting auto-reply to automatically respond to incoming messages from existing customers you've communicated with before. Simply configure the recurring greeting message in your account settings. This ensures that returning customers receive an immediate response, even when you or your staff are unavailable. Recurring greetings help maintain a professional presence, manage expectations, and improve customer satisfaction. Keep reading to learn more.
Continue Reading →Texty Pro makes it easy to collect customer feedback by allowing you to automatically send review requests after conversations end. There are two ways to trigger these requests:
Continue Reading →You can block unwanted text messages from specific numbers to prevent them from reaching your business inbox. Simply select the conversation, click the overflow icon in the top-right corner, and choose Block Contact. Once blocked, any messages from that number will be automatically filtered, keeping your inbox focused on legitimate customer communication. Blocking messages helps maintain a professional environment and reduces distractions from spam or unwanted contacts.
Continue Reading →You can add private notes directly within an SMS conversation thread for your internal use without sending them to customers. These notes appear highlighted in yellow and are visible only to your team members, helping maintain context and continuity in customer interactions. Private notes are ideal for logging actions taken, adding follow-up reminders, or asking teammates questions without leaving the page. You can also mention a teammate using the @ symbol to draw their attention, and rest assured that these notes do not count against your SMS credits. This feature simplifies internal collaboration and keeps customer-facing conversations clean within the Texty Pro business text messaging platform. Keep reading to learn more.
Continue Reading →To update your business name or profile photo in Texty Pro, log in as the account admin and go to the Settings page. To change your business name, navigate to the General tab and update the Business Name field. You can also update your business profile photo or logo from the same General tab by adding or replacing your business logo. To update your personal profile photo, go to the Profile tab and upload a new image. Keep reading to learn more.
Continue Reading →You can delete a conversation in Texty Pro by hovering over it in the list view and clicking the X icon, or by swiping on mobile to remove it from your inbox. If the option is not available, your admin needs to enable message deletion under Settings & Permissions. Deleting a conversation only removes it from your team’s view. It does not delete the messages for the customer or other party. Since this action is permanent within your account, it’s best used for cleaning up old or inactive conversations. Keep reading to learn more.
Continue Reading →To import contacts, start by exporting them from your CRM or contact management software as a CSV file. Then log in to your Texty Pro account, go to the Contacts tab, and click the upload contacts icon on the upper right corner. Use the provided template CSV, fill in your contact data under fields like First_Name, Last_Name, Phone_Number, Email_Address, and Tags, save it, and upload the file. Once completed, your contacts will populate in the platform for easy messaging and organization. Keep reading to learn more.
Continue Reading →To send a text to multiple recipients using Texty Pro, log in to your account and click the New Message icon on your SMS Inbox page. In the "To:" field, enter up to 10 recipient phone numbers, separated by commas. Alternatively, you can select contacts from your existing list by checking their names. Compose your message in the text box and click Send. Each recipient will receive an individual text message, and they will not see the other recipients' information or responses. Keep reading to learn more.
Continue Reading →With Texty Pro, you can view delivery receipts that confirm when a message has successfully reached the recipient's mobile carrier. This feature helps your business track outbound communication and provides added confidence that your messages are being delivered as expected. It’s a simple way to ensure your important texts are on the right path to your customers. Keep reading to learn more.
Continue Reading →With Texty Pro, you can easily send text messages from your mobile phone downloading the Texty Pro mobile app. Once downloaded and signed in, you can compose and send SMS or MMS messages directly from your business number, keeping your personal number private. This allows you to manage customer conversations on the go without needing a separate device. All your messages stay synced across devices, so you can switch between your computer and mobile phone seamlessly. Keep reading to learn more.
Continue Reading →Texty Pro works on the device you're using right now or any computer or a mobile phone with an internet connection.
Continue Reading →If you’re rejoining Texty Pro, email support@texty.pro with your original email and business number. We'll unblock your number so you can sign up again. Keep reading to learn more.
Continue Reading →TCPA compliance refers to following the Telephone Consumer Protection Act, a U.S. federal law that governs business texting practices to protect consumers from unwanted messages. This requires obtaining prior express written consent before sending promotional texts and providing an easy opt-out method such as replying "STOP." Violating TCPA rules can result in substantial fines ranging from $500 to $1,500 per violation, so maintaining proper records of consent and honoring Do-Not-Call lists is essential. These requirements ensure businesses use SMS responsibly and legally when reaching out to customers. Keep reading to learn more.
Continue Reading →Texty Pro strictly prohibits sending spam or unsolicited text messages. All messages must be sent only to recipients who have clearly opted in to receive communication from your business. Sending texts without consent may lead to delivery issues, account suspension, or termination. If a recipient no longer wants to receive messages, they can easily opt out by replying with STOP. To stay compliant, always respect opt-outs, avoid mass unsolicited messaging, and send texts only to people who expect to hear from you. Keep reading to learn more.
Continue Reading →The Campaign Registry (TCR) is the organization that oversees the registration of business SMS campaigns in the United States. Mobile carriers require businesses to register with TCR to ensure messages are compliant, reduce spam, and protect consumers. By registering your business SMS campaign through TCR, you help improve message deliverability, maintain compliance, and build trust with your customers. Keep reading to learn more.
Continue Reading →There are several reasons why your text message may not have been delivered. Common issues include network problems, blocked contacts, or carriers flagging messages as spam. To troubleshoot, ensure the recipient's number is correct, avoid using prohibited content or spam trigger words, and check that your message complies with carrier guidelines. If the problem persists, consider contacting Texty Pro support for further assistance. Keep reading to learn more.
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